Mentor Advocate - Service Care Solutions

Mentor Advocate

Location: Remote with Travel

Employment Type: Full time

Sector: Criminal Justice, Community Support, Behaviour Change, Mentoring

Our client, a respected national social impact organisation, is recruiting a Mentor Advocate to support individuals across the community as they work towards positive personal change. This role is centred around one-to-one mentoring, behaviour change support, advocacy, and guiding people through challenging transitions
.

You’ll be working directly with service users to help them build confidence, set personal goals, access services, overcome barriers, and move towards a safer and more stable future.

If you thrive in a people-focused, purpose-driven environment and want a role where your work genuinely changes lives, this is worth your attention.

• Creating positive, trusting mentoring relationships that inspire change.
• Guiding and coaching individuals through their personal goals and challenges.
• Supporting behaviour change through encouragement, motivation, and regular structured contact.
• Delivering high quality advice, guidance and advocacy throughout the customer’s journey.
• Tailoring interventions based on each individual’s needs, ambitions, and personal plan.
• Providing a professional, consistent service that enables people to achieve meaningful outcomes.
• Maintaining strong working relationships with internal teams, partners and external agencies.
• Contributing to service performance targets and promoting positive change across the service.
• Supporting the wider organisation through accurate record-keeping and administrative tasks.
• Sharing insight and specialist knowledge to support continuous improvement.

• Experience working in a mentoring, coaching, advocacy or support role.
• Strong understanding of local services and community support networks.
• Excellent communication skills, both verbal and written, for effective reporting and guidance.
• Case management experience and confidence working with diverse groups.
• Ability to use initiative, solve problems and make sound judgments under pressure.
• Strong interpersonal and relationship-building skills with people from all backgrounds.
• Good IT skills and an ability to work with digital systems.
• Personal resilience and the ability to remain calm in demanding situations.
• A passion for helping people achieve long term positive outcomes.

• Determined and resilient.
• Focused on achieving results with others.
• Adaptable and able to respond to change.
• Confident, optimistic and self-motivated.
• Ethical, inclusive and committed to fairness and integrity.
• A collaborative team player who values strong partnerships.

• Local Operations Teams
• Colleagues across the wider organisation
• External partners, agencies and community stakeholders

To Apply, please apply by submitting your CV. If you have any questions, please contact Oliver Jefferson on