Digital Identity Agent

Responsibilities

• Be responsible for delivery of a customer focused, time sensitive and comprehensive Digital Identity service.
• Adhere to the corporate level governance model for Digital Identity.
• Deliver the service and meet specified targets in operational Digital Identity activities.
• Have a detailed understanding of RBAC and PBAC models.
• Confirm and verify applicant's identity through careful examination of identification documents and handle queries about verification.
• Undertake internal Digital Identity audits as required.
• Act as Digital Identity specialist, providing expert advice on all matters related to Digital Identity and assisting with project implementation.
• Ensure effective implementation of national and local Smartcard policy across the organisation.
• Deliver key delegated Digital Identity elements of projects and initiatives.
• Contribute to identifying key priorities for customers in line with local and national strategy and initiatives.
• Provide accurate management information from Digital Identity, IT and Human Resources systems.
• Identify risks and escalation of appropriate issues to Senior Management.
• Perform regular audit of Digital Identity systems and processes.
• Notify the Digital Identity Manager of low equipment stock levels.
• Provide access to all other systems that the Digital Identity department is responsible for administering.

• Administration diploma, A-levels or equivalent, or educated to GCSE level (5 minimum at A-C) and 3 years suitable experience.
• Full driving licence and willingness to travel regularly within the local health community.
• Experience of using IT equipment and software including MS Word and Excel.
• Experience of working in a customer focused environment.
• Excellent communication skills and ability to liaise effectively with staff at all levels.
• Able to explain DI matters to non‑DI staff.
• Ability to plan and organise a number of activities and continually reprioritise to meet changing deadlines and in response to unforeseen problems or events.
• Understanding of a range of work procedures and practices, including non‑routine.
• Able to analyse a wide variety of sometimes complex situations and make decisions within guidelines.
• Able to act independently & show initiative within a changing and demanding environment.
• Able to remain calm, polite, tactful and persuasive when problems occur.
• Excellent standards of administration and record keeping, ensuring attention to detail.
• Excellent Excel skills with the ability to review and analyse large quantities of data.
• Advanced keyboard skills requiring both speed and accuracy.
• Able to work effectively within a multidisciplinary team.
• Able to make own travel arrangements.

• European Computer Driving Licence (ECDL) or similar.
• Experience of working in a Registration Authority.
• Specialist knowledge of DI processes.
• Understanding and knowledge of health service information systems and the role of Information Governance.

At East Lancashire Hospitals NHS Trust, we are an equal opportunities employer, committed to improving the working lives of our staff and operating a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. We also aim to help protect children and vulnerable adults by providing a first‑class service in the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under‑representation of BAME employees.

Appointments will be made on merit.

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust:

• Please note that the salary advertised is for full‑time hours. If this post is less than 37.5 hours per week, the salary will be pro‑rata.
• For posts on the Agenda for Change pay scales, new entrants to…