BANK - HST Ward Security Support

Overview

To provide dedicated, continuous supervision and support to a patient identified as requiring 1-to-1 security due to risks such as aggression, absconding, self-harm, or vulnerability. The role ensures the safety of the patient, staff, and others within the hospital environment.

• Maintain constant observation of the assigned patient to ensure safety and prevent incidents such as absconding, self-harm, or aggression.
• Identify and respond to potential risks or triggers.
• Intervene early to de-escalate situations using approved techniques.
• Safely accompany the patient during movements within the hospital (e.g., to appointments, wards, or outdoor areas), ensuring secure and controlled transitions.
• Respond promptly to any incidents involving the patient.
• Support clinical staff during emergency situations or behavioural escalations.
• Maintain clear and professional communication with nursing and medical staff.
• Report any changes in patient behaviour, mood, or condition.
• Accurately record observations, incidents, and interventions in line with hospital procedures.
• Complete handover notes for continuity of care.
• Adhere to safeguarding protocols and maintain patient confidentiality at all times.
• Maintain a calm, respectful, and non-judgmental approach.
• Uphold hospital values and standards of behaviour.
• Follow all relevant policies, including infection control, health and safety, and restraint protocols.

Working in security at Blackpool Teaching Hospitals NHS Foundation Trust means being part of a dedicated team that plays a vital role in maintaining a safe, secure, and supportive environment for patients, staff, and visitors. The role combines frontline responsibility with strategic input, offering opportunities to work with advanced CCTV systems, incident response protocols, and safeguarding procedures. Team members are valued for their professionalism, vigilance, and commitment to upholding NHS values, making it a rewarding and respected career path within the Trust.

• Experience of working within a security environment
• Experience with dealing with conflict situations
• Experience of working in a large organisation
• Awareness of NHS / hospital security policy (Desirable)
• Good knowledge of hospital environment (Desirable)
• Health & Safety Awareness (Desirable)
• Experience of NHS Security (Desirable)
• Proven ability in a Security services role (Desirable)
• Experience of Security systems and equipment (e.g., CCTV/Intruder/Fire Alarms); able to act on own initiative and make autonomous quick decisions (Desirable)
• Flexible approach (Desirable)
• Interview and report writing experience (Desirable)
• Experience of investigations (Desirable)
• Willing to embark on Professional Development (Desirable)
• Excellent communication skills;
  Interpersonal skills;
  Ability to deal with individuals at all levels internal and external to the Trust;
  Able to prioritise and work to deadlines;
  Computer literate;
  Ability to travel across Trust sites;
  Able to present evidence in court (Desirable)
• Level 2 Physical Intervention or higher;
  Level 2 SIA Door Supervisor Licence (Desirable)
• Desirable:
  Level 2 SIA Door Supervisor CCTV Licence
• Accredited Security Qualification (NVQ/LV2) or willing to work towards
• Security/Police/Armed Forces related qualification;
  You must have appropriate UK professional registration (Desirable)

• Attend mandatory training sessions (e.g., PMVA, MAPA, safeguarding).
• Stay updated on best practices in patient safety and behavioral management.

• Customer service / Customer care
• Computer literacy
• Legislation
• ACT (Action Counters Terrorism)
• Experience of working within a security environment
• Good fitness level due to fast bleeps and patrols
• Works well within a team;
  Good communicator;
  Good people skills;
  Good personal qualities;
  Good personal skills;
  Conflict Management & Communication Skills
• Able to travel across Trust sites;
  Able to present evidence in court

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work. The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a "Zero Tolerance" policy to aggression, violence, bullying and harassment.

In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background. We especially welcome applications from members of our…