Outcome Tester & Quality Assurance Partner

Overview

Are you passionate about improving customer outcomes and ensuring high standards across every part of the customer journey? We’re looking for an Outcome Testing & Quality Assurance Partner to join our team and play a key role in strengthening our quality, compliance, and customer-centric culture.

As a senior Quality Assurance specialist, you will assess the end-to-end customer experience using our full QA framework. You’ll provide meaningful, actionable insight that helps drive better outcomes and ensures we meet our regulatory responsibilities
-particularly in line with FCA expectations and the Consumer Duty.

This is a high-impact role where you will lead quality assurance monitoring and outcome testing across core processes, helping our teams make informed decisions that support both customers and the business.

At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is a...