Slots Manager

Overview

Join Us at Grosvenor Casinos. At Grosvenor Casinos we don’t just offer a place to work – we offer a place to belong. Our casinos sit at the heart of communities across the UK. They’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. We’re on an exciting journey of growth to become the UK's most loved casinos.

Job Description:

The Slots Manager will lead and manage the Slots department, ensuring exceptional customer experience, achieving financial targets, delivering effective team performance, and maintaining compliance with company standards while upholding operational efficiency.

• Oversee daily operations of the slots area, ensuring high standards of service, presentation, and performance.
• Deliver excellent customer service, proactively handle feedback and resolve customer issues promptly.
• Plan and execute promotional activities to drive engagement and profitability.
• Ensure adherence to safer gambling and licensing objectives.
• Be accountable for effective training, development, and motivation of the slots team.
• Instill a continuous performance improvement culture, empowering the team to achieve targets in their areas of responsibility.
• Remain knowledgeable of competitors, their products and offers and the impact on your customers.
• Drive the best service experience in the town.

• Solid experience in a similar role within the industry.
• Strong leadership, people management and communication skills.
• Customer-focused, analytical and commercially minded.
• High attention to detail; integrity; resilient under pressure.

• Why Join Us? Because your skill deserves the right setting.
• A Salary That Reflects Your Value – competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further – team competitions, bonuses, staff perks.
• A Warm Welcome That Sets You Up to Win – supportive induction to help you hit the ground running.
• Work That Means Something – opportunity to shape how we do things and see ideas make a difference.
• A Culture That Puts People First – we support and look out for each other.
• A High Standard, Shared Together – we set high standards as a team.
• Real Support for Your Growth – opportunities to develop and grow.

If you’re looking for more than just a job and want to be part of a team that values passion, performance and care, we’d love to hear from you. We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone - At Grosvenor Casinos and The Rank Group we’re committed to a welcoming and inclusive workplace. If you need adjustments as part of your application or interview, let us know – we’re happy to help.

Please note that this role operates in a 24/7 casino environment and will require flexibility to work night shifts and weekends. Candidates must be 18 years of age or older and have the legal right to work in the UK.