Customer Engineer

* Job Title:

** Customer Engineer
**
* Location:

** Preston/Blackpool/Blackburn**– Field Work
* Salary: **£30,000 - £33,000
** depending on experience

* Hours:

** 42.5 per week
** across 5days with weekend work on rota basis
* Diagnose faults and perform repair or replacement of ATM modules on-site
* Install, maintain, and repair equipment within an assigned territory/region
* Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements
* Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods
* ** Full training and equipment provided.
** Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)
* ** Valid Full UK manual driving license
*** Strong local geographical knowledge
* Experience in break/fix, IT, computer/mechanical repair
* Basic computer hardware and software knowledge
* Experience with Windows operating systems
* Experience in general PC hardware and software maintenance
* High level of mechanical/electrical aptitude
* PIA licences desirable, but if you don’t hold one, it will be provided
* Excellent interpersonal skills and customer facing relationship skills
* Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure
* NCR/Wincor ATMs experience
* Previous Field Based experience
* Previous Engineering experience* **£30,000 - £33,000
** depending on experience
* Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)
* 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)
* 24 days holiday, rises to 25 after 5 years’ service.
* Competitive defined contribution company pension with Fidelity.
* 75% Employer funded single private medical cover with the option to buy additional cover.
* Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.
* Employee life assurance.
* Employer funded Income protection scheme.
* Employee Assistance Programme, with 24/7 counselling service.
* Access to MYGYM discounts for membership offers and discounts.
* Access to a range of lifestyle discounts.

A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
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