IT Support Engineer

CV Screen is recruiting for a talented 2nd Line IT Support Engineer to join a well-established, nationwide organisation within the equipment and services sector. Based in Blackburn and offering a salary of £35,000 plus excellent benefits
, this is a fantastic opportunity to join a growing IT team supporting a large, multi‑site operation. This is an office‑based role (5 days per week) with regular travel to depots across the UK sometimes including overnight stays or week‑long project work, balanced by periods with minimal travel. If you are looking for a varied, hands‑on role with real career progression, this could be ideal.

• Act as the key escalation point for 1st Line Support and provide advanced desktop and application support
• Manage and resolve helpdesk tickets in line with SLAs and KPIs
• Support and troubleshoot desktops, laptops, telephony, networking and server‑related issues
• Assist with infrastructure projects, new site rollouts and system upgrades
• Travel to remote sites to deliver on‑site support and project implementation

• Strong 2nd line support experience across Windows 10/11 and Microsoft 365 environments
• Solid understanding of AD, GPO, DHCP, DNS and networking fundamentals
• Experience supporting multi‑site environments and willingness to travel (full UK driving licence required)

• Salary of £35,000
• Excellent benefits package
• Exposure to infrastructure and project work
• Clear progression opportunities within a growing IT function

This role is based in Blackburn and is commutable from Preston, Burnley, Bolton, Accrington, Chorley, Bury and Manchester
. Office‑based, 5 days per week.

To apply , please send your CV in strict confidence to Giselle Whitton of CV Screen
.

• 2nd Line IT Support Engineer
• 2nd Line Support Analyst
• IT Infrastructure Support Engineer
• Desktop Support Engineer

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