IT Support Engineer

Lancashire | On-site

I’m currently partnering with a well‑established UK manufacturer that continues to invest heavily in its technology and people. As part of their ongoing growth, they’re looking to add a 1st Line IT Support Engineer to their IT function.

This is a great opportunity for someone early in their IT support career who enjoys being the first point of contact, solving problems, and delivering an excellent user experience.

As a 1st Line IT Support Engineer, you’ll be the first point of contact for internal users, providing day‑to‑day support across desktop, hardware, and core business applications. You’ll play a key role in keeping the business running smoothly by resolving issues quickly and escalating where needed.

• Acting as the first point of contact for IT support queries via phone and helpdesk
• Logging, qualifying, and documenting incidents accurately
• Working within a ticketing system to resolve issues in line with SLAs and KPIs
• Providing desktop and end‑user support across PCs and laptops, IP phones, headsets, monitors, tills, and peripherals
• Delivering first‑time fixes for known issues and troubleshooting new problems
• Escalating more complex issues to 2nd Line support when required
• Supporting users both on‑site and remotely, including locations across the UK
• Maintaining accurate asset and stock records within the asset management system

• Confident and professional call‑handling skills
• Strong communication skills (both verbal and written)
• A customer‑focused mindset – you enjoy helping people
• Ability to gather accurate information and prioritise effectively
• Solid problem‑solving and troubleshooting skills
• A basic understanding of networking fundamentals

• Good working knowledge of Windows 10 / Windows 11
• Experience supporting Microsoft 365 / Office 365 applications
• Basic networking knowledge with the ability to carry out initial troubleshooting

• Exposure to Windows Server 2016+
• Experience supporting bespoke or in‑house applications
• A relevant IT qualification or certification

• Join a stable and growing manufacturer with a strong UK presence
• Work in a supportive IT team with clear progression opportunities
• Gain exposure to a wide range of technologies and environments
• A role that genuinely values customer service, quality, and continuous improvement