A&E Clerical Officer | Mersey and West Teaching Hospitals NHS Trust

Emergency Department A&E Clerk

We are looking for an enthusiastic, well-motivated individual to join our busy Emergency Department. The successful candidate will need to possess excellent communication skills and must be able to work under pressure. Working with minimal supervision the candidate must be able to use their own initiative.

Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to ,000 people across Southport, Formby and West Lancashire. Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. Women’s and children’s services, including maternity, are provided at Ormskirk hospital. The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West, North Wales and the Isle of Man.

The Trust also provides sexual health services for the Metropolitan Borough of Sefton.

The JD & PS are currently under AfC review and are subject to change. Interview Date – Week commencing 16th February 2026.

• The successful candidate will need to be flexible to cover their colleagues’ shifts for annual leave and sickness.
• Keyboard skills are essential and previous experience of the Patient Administration System would be an advantage although training will be given.
• The successful candidate will be expected to work 15 hours per week over a 24 hour period which will include days, nights, weekends and Bank Holidays.
• This post will be subject to a Standard DBS Check.

• Maintain a customer/patient-focused service to patients, relatives and staff accessing the A&E department.
• Ascertain identification details for completion of the A&E computerised module.
• Answer patient telephone enquiries and liaise with other wards, departments, and hospitals within the Region.
• Validation of in patient/outpatient attendees for Medicash/DSS/BUPA etc.
• Key in admission and discharge details as required.
• To monitor the EMIS system and print of report for attendance for patients when required.
• To work under own initiative with adherence to departmental SOP’s and procedures, ability to escalation to Team leader when required.
• Effective liaison with the clinical teams to aid the smooth running of the A&E department.
• Communicate effectively and calmly in difficult situations.
• To ensure compliance of the Trust’s Quality initiatives.
• To participate in modernisation initiatives within the department.

• Registration of patients by hospital procedure of all new attenders to the unit utilizing the PDS system.
• Completion of daily/monthly statistical information.
• To have knowledge of the CPIS system alerts.
• Daily scanning of A/E record cards including diagnostic reports.
• Request records and prepare documentation and x-rays for the fracture clinic.
• Daily collection of patients Xray/pathology results for cross referencing on the Medway system for future attendance and distribute accordingly.
• To register and schedule Fracture clinic appointments within clinical timescale.
• To add patients to the escalation lists on Medway when appropriate.

• Utilisation of the computerised system, Medway, to identify patients who have had previous contact with Southport & Ormskirk Hospitals.
• Ensure accurate and timely input of data onto the computer system, in relation to patients attending the A&E department.
• Retrieval of A/E record cards when necessary.
• Provision of cover on the A/E rota for other clerical staff within the department as/when necessary, e.g. sickness, absence, annual leave.
• Provide cover as required for Bank Holidays.
• Open and sort mail in accordance with departmental procedures.
• Booking patients into Medway System on arrival at the outpatient review clinic and to schedule review appointments.
• To monitor the generic email address and action.

• Participate in training programmes as arranged for the department.
• Ensure compliance to all Trust risk management procedures.
• Participate with management in the change process within the team.
• To assist in the training of new staff members within own role.
• Careful use of own equipment and escalation to Team leader of low stock levels.

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