Culture & Engagement Manager

Overview

The Culture & Engagement Manager is the heart and pulse of the home — ensuring every resident, family member, and colleague feels valued, supported, and connected. They lead with empathy, humour, and heart, and work closely with the Home Operations Manager, deputising in their absence to maintain operational flow, assurance, and team morale while upholding culture, engagement, compliance, and communication.

• Act as deputy to the Home Operations Manager, providing visible, confident, and emotionally intelligent leadership.
• Be a daily presence on the floor, reading the energy of the home, supporting where needed, and leading by example.
• Notice and act on what matters — ensuring timely home operations, supporting during difficult shifts, and recognising personal milestones.
• Lead and champion the weekly Our Culture, Our Care sessions — a 30‑minute protected time for all staff to reflect on practice using Nourish Interaction.
• Ensure these sessions are meaningful, inclusive, and drive improvement, alignment, and pride in the home''s values.
• Foster trust and accountability through fairness, kindness, and clarity; support staff supervisions, appraisals, and reflective sessions to build capability and confidence.
• Foster a culture of belonging where people feel connected, proud, and supported to deliver their best.

• Be the custodian of culture, ensuring every action, tone, and decision reflects Constantia''s ethos:
  Where People Matter.
• Lead the You Said, We Did process: capture feedback from residents, families, stakeholders and staff; celebrate where action has been taken; clearly communicate where change is not possible and explain why.
• Champion recognition and reward through meaningful, timely gestures and visible appreciation.
• Deliver engagement initiatives that strengthen teamwork, communication, and pride.
• Uphold the principle that culture is created in the moments no one sees; challenge behaviours that undermine teamwork, professionalism, or dignity—regardless of role or seniority.
• Ensure outcomes, reflections, and themes from Our Culture, Our Care feed into the home''s continuous improvement and governance plans.

• Ensure every resident''s day is filled with purpose, dignity, and choice.
• Lead planning and delivery of activities and events reflecting residents'' individuality and community.
• Ensure Nourish documentation captures each resident''s preferences, wellbeing goals, and outcomes.
• Maintain visible presence across lounges, dining areas, and communal spaces to foster a warm, professional, and homely environment.
• Encourage colleagues to bring energy and connection to care delivery.
• Advocate for residents'' rights, independence, and happiness.

• Support the Home Operations Manager to maintain full compliance across all CQC domains.
• Lead and coordinate a rolling local assurance programme, covering care documentation, medication, infection control, dining and hydration, health and safety, environment, engagement and wellbeing, and staff practice.
• Ensure delegated audits are completed by competent staff who understand the standard required and can interpret findings.
• Track all delegated audits to completion with evidence; follow up on gaps with clear action plans owned and followed through to resolution.
• Record findings, actions, and progress updates in the Governance Workbook with responsible persons and deadlines.
• Follow the No Amber principle — actions are either open (Red) or fully evidenced and embedded (Green).
• Uphold the Find it. Fix it. Own it. ethos — accountability starts with you.
• Support in completing and assuring care plans, risk assessments, MCA/DOLS documentation, and incident reviews.
• Participate in internal audits and compliance checks, providing assurance and evidence of improvement.
• Model diligence and accuracy: if it isn''t evidenced, it isn''t done.

• Champion consistent, accurate use of Nourish, Sona, Found, QCS, Bright Safe, Your Hippo, and Rehab My Patient.
• Ensure data is current and meaningful, using insights to drive improvement.
• Train, support, and coach…