Debtor Relationship Manager

Job Overview

• Job Title:
  
  Debtor Relationship Manager
• Department:
  Finance
• Reporting to:
  The Head of Finance
• Hours:
  
  3 days per week
• Based:
  Trident Utilities Ltd, Unite 1 & 3 Amy Johnson House, Amy Johnson Way, Blackpool, FY4 2FG
  .
• Salary: £26-£28k per annum pro rata based on experience

Trident Utilities Ltd is a leading energy consultancy firm specialising in energy procurement, carbon reduction, and sustainability solutions. Our mission is to deliver cost-effective and innovative energy solutions that drive efficiency and sustainability for our clients. If you’re looking for an environment that is built on driving a pursuit of excellence and innovation to deliver customer-focused solutions, you’ve come to the right place.

Everything we do is guided by strong values, driving our mission and creating a fulfilling workplace for our team.

We are seeking a reliable and professional individual to join our Finance team on a part-time basis (3 days per week), following the departure of a key team member. This is a standalone role within the finance team, with responsibilities focused on maintaining strong and constructive debtor relationships and ensuring the timely collection of outstanding debts. A key aspect of the role is the provision of clear, accurate, and regular reporting to management on debtor positions, risks, collection progress, and any issues requiring escalation, supporting informed decision-making and effective financial oversight.

• Debtor Relationship Management:
  Build and maintain strong, professional relationships with our customers.
• Sales Invoice Process:
  Develop a solid understanding of our products and sales invoice procedures.
• Customer Query Resolution:
  Respond to and resolve invoice and payment-related queries in a timely and courteous manner.
• Debt Collection:
  Proactively follow up on outstanding and upcoming debts, ensuring customers adhere to agreed payment terms and contractual obligations.
• Teamwork:
  Ensure efficient collaboration with sales, customer service, and finance teams to support smooth invoicing and payment processes and promptly resolve any issues impacting customer accounts.
• Debtor report management: ensuring accuracy and detail of current position and reporting regularly to wider team.
• Ad Hoc Finance Support:
  Assist with additional finance-related tasks and duties as they arise.

• Experience in credit control or accounts receivable, chasing debts and building relationships.
• Strong interpersonal and communication skills, with a customer-service mindset.
• Highly organised, self-motivated, and able to manage tasks independently.
• Proactive and professional approach to resolving issues.
• Comfortable using and manipulating Excel workbooks (basic formulas and formatting).
• Available to start at short notice.
• Comfortable committing to the role for the foreseeable future.

• Excellent communication and organisational skills.
• Resilient and professional attitude when dealing with difficult customers.
• Excellent attention to detail and high level of accuracy.
• Competent in Microsoft Excel and basic spreadsheet functionalities.
• Ability to complete tasks independently, while also collaborating effectively within a team. Actually missing closing
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