Rent and Service Charge Officer

You are responsible for ensuring accuracy of rent increases in line with policies. You will represent the Finance team and be the main point of contact for rent, service charge, leases and reserve fund queries. You will provide an efficient and accurate finance service to all internal and external customers in line with policies and procedures

Duties and Responsibilities

Prepare monthly lease payment schedules for review including annual lease increases in line with and lease agreements
Calculation of annual rent increases for review in line with tenancy agreements and relevant policies
Produce and issue increase notices to tenants and the relevant local authority
Maintain the rent, service charge and lease spreadsheets ensuring data integrity
Liaise with housing benefit, tenants or advocates to address any queries relating to increases
Report, monitor and follow up on any increases awaiting housing benefit approval
Undertake a 6 monthly review of all service charges, revising where applicable
Assist the Finance Manager with the preparation of annual budgets including service charge and reserve fund budgets by property
Assisting the Finance Manager in the preparation of quarterly forecasts
To work in accordance with the requirement and standards specified in the Association's policies and procedures
Working collaboratively with the maintenance, development and housing teams to ensure correct coding and monitoring of expenditure
Process the weekly rent debit, preparing reconciliations across each element loaded into the finance system
Responsible for the posting and reconciliation of income received in the housing and finance systems
Responsible for raising and chasing of debt for void rent as advised by housing management
Assist in the accurate recording and monitoring of service charges and sinking funds
Assist in the accurate recording and monitoring of rents and leases
Reconciling rent and service charge income to include void rent and sinking funds held on the balance sheet
Good stakeholder management
Produce ad-hoc financial reports for management reporting as required
To provide cover for the Finance Assistant
Assist with compiling files for audit

Corporate Responsibilities

Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility through identifying areas for service improvement.
Work in line with EHA's purpose and core values with a commitment to equality diversity and inclusion
Work in partnership with other managers/ colleagues/ teams to ensure that all resources are effectively deployed to ensure services are delivered and maintained to a high standard
Undertake any additional learning and development considered relevant to the performance and duties of this post
Participate fully in EHA's appraisal and personal development programme ensuring achievement of individual and team performance targets, service standards and organisation objectives
Develop and comply with all EHA's policies and procedures
Any other duties to reflect the changing workloads and priorities within EHASellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV.

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