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Customer Escalations Lead — Hybrid

Job in Lancashire, Lancashire, England, UK
Listing for: Perch Group
Full Time position
Listed on 2026-03-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 27000 GBP Yearly GBP 27000.00 YEAR
Job Description & How to Apply Below
Position: Customer Escalations Lead — Hybrid Work
A leading UK debt resolution company is seeking a Customer Escalations Officer to join their team in Blackpool. The ideal candidate will resolve customer complaints by utilizing strong analytical and communication skills. Responsibilities include effective complaint management, compliance with FCA regulations, and improving customer satisfaction through feedback. The role offers a competitive salary of £27,000 plus bonuses, with opportunities for professional development and flexible working hours.
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