Customer Experience Advisor

Lloyd Motor Group has a new and exciting opportunity for a Customer Experience Advisor to join our team.

This is an exciting time as we are forming one collaborative customer experience team based at Lloyd Jaguar Land Rover in York. The team will oversee all outbound and inbound calls to our customers who require an MOT, Service or Health check on their vehicle.

After customer service training, we will equip you with the knowledge and skills to deliver first-class customer service on every call. Full training will be provided around customer bookings, upselling our products and using various software tools.

Salary: £25,500 basic with OTE £32,000

Hours: 40 hours per week

Location: Lloyd Land Rover in York (the role represents the whole of Lloyd Motor Group)

• Utilise iLloyd and CRM@Retail to contact customers due for service, MOT or vehicle updates, checking the EVHC system for any outstanding deferred work for follow up/clear down.
• Apply understanding of the customer’s needs to guide them towards the product or service that will best meet their needs.
• Promote Service Plans and Extended Warranties to applicable customers and new service customers as a retention tool.
• Support the Service Manager and team to meet objectives.
• Monitor work mix from bookings to aim to achieve a 20% Internal, 20% Warranty and 60% Retail work mix.
• Work with colleagues across the Dealership to investigate and resolve customer complaints.

• 33 days of annual leave, inclusive of Bank Holidays.
• Cycle to work scheme.
• Free flu jabs.
• Life Cover.
• Internal and manufacturer training.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Highstreet discounts.
• Pension scheme.
• Staff referral scheme.

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we’ve built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you’ll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.