Training and Change Manager - CRM

Overview

Our client is a prestigious, internationally renowned establishment committed to a 2030 Digital Strategy which is a Multiyear multi-million-pound programme to review their existing technology landscape to renew, consolidate and/or replace major systems and business applications.

• Student Recruitment & Admissions customer journey from enquiry to onboarding
• Student Engagement student welfare, changing courses, etc

• B2B engagements External Partners, local authorities, other Universities
• Alumni interactions Events, donation, etc

The Change Manager will be responsible for all users to be trained on Salesforce embedding change and new ways of working. You will become a super user of the system and able to do Salesforce Admin (not config). Ideally able to build reports using Tableau (bonus).

• Extensive Change Management experience embedding systems change in organisations with their users
• Operational Readiness for change and new systems
• Training Needs analysis and delivering training
• Digital Transformation programme experience including CRM. Salesforce preferred but other CRM fine
• Must be able to work in Lancaster 2 days a week, rest remote.

This is a 16 Month Fixed Term Contract with opportunity to go permanent (not obligatory). Ideally starting early April but will allow for 4 weeks notice.

This is an exciting time to join this programme, right at the beginning where you can help embed a new system that make a significant impact on users.