Medical Receptionist​/Administrator

Job Summary

We are looking for a medical receptionist/administrator to join our busy but friendly reception team.

Ideally the successful candidate must have experience of general practice and/or of working in a busy administrative environment.

We require someone who possesses excellent interpersonal skills, confidence, self-motivation and conscientiousness yet is able to work under pressure.

We care very much about our patients therefore we are looking for someone who has a passion to provide high quality patient service at all times.

22.5 hours per week (8‑12.30, 8.30‑1.00, 1.30‑6.00 or 2.00‑6.30pm on a rota basis

Salary: £12.50‑13.37 per hour*

Holidays: 25‑33 days
* plus bank holidays (
* depending on prev. NHS employment
)

Duties and

Responsibilities include:

• Prescription processing
• Other General duties as required
• Please see job description for further details.

We are a GP practice with a list size of just over 7,200. We have a fantastic reception/admin team who work hard, but also have some fun along the way. We are a practice committed to providing a great service for our patients and are looking for a friendly and confident person to compliment our team.

Duties and Responsibilities

• 1. Making appointments and navigating patients to the most appropriate providers
• 2. Taking requests for prescriptions
• 3. Conveying messages both internal and external
• 4. Assisting with patient/visitor enquiries
• 5. Dealing with Homevisit requests
• 6. Deal with general enquiries
• 7. Contacting other providers

• 8. Register new patients and temporary residents
• 9. Greet and direct patients and visitors
• 10. Care navigation and appointments
• 11. Processing prescriptions requests
• 12. Ensure outstanding queries are explained and handed over to next shift, as necessary
• 13. Respond to tones of doctors and nurses during surgery
• 14. Collect payments from patients for non‑NHS services
• 15. Deal with general enquiries

• 16. General filing and scanning and photocopying

• 17. Dealing with requests for repeat prescriptions
• 18. Raising prescriptions as per Practice protocols
• 19. Dealing with queries relating to repeat prescriptions

• 20. Input and extract information from Practice computer system
• 21. Observe health and safety guidelines and security at all times
• 22. Key holder responsibilities
• 23. Make refreshments for doctors and other team members, participate in washing up
• 24. Maintaining mandatory training/attending necessary training sessions
• 25. Maintain confidentiality of all data and information
• 26. Maintain professionalism of both self and practice at all times
• 27. Any other reasonable duties as necessary

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Using initiative
• Self‑motivated
• Flexibility
• Confidentiality

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above
• NVQ II in Customer Care

• Experience of working with the general public
• Experience of reception work
• Experience of working within General Practice

• Excellent communication skills (Written and Oral)
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Interpersonal skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.