Services Clerk | East Hospitals NHS Trust

Overview

The Employee Services Department consists of Payroll, Pension and Staff Benefits, our service is so important to our workforce and supports our colleagues to deliver patient care the best it can be, so we want someone fab to join our very busy team to help ensure we process salary payments accurately and on time. We have a strong team spirit and cannot wait for you to join us.

Our team work in an agile way and support our colleagues to work whilst ensuring that service delivery is maintained. We don’t need you to have experience, but we want someone who is bold, enthusiastic, has great systems/IT skills and is resourceful. As a member of our close knit team, you will have excellent communication and organisational skills, managing your own workload using your initiative.

You will be an excellent networker that relishes a challenge and thrives in a busy environment.

This role is a trainee payroll position and you will need to undertake a qualification.

Understanding the employee experience is such a key driver in this role, you’ll help influence their experience & help us continually evolve.

This role will include:

• Using our computerised systems, you’ll manage and process a range of pay affecting data which we will support you with to enable you to prioritise your work.
• Ensuring excellent customer service is a key driver in this role, your input will have a major influence on each employee experience.
• Using the national ESR HR/Payroll System, you'll manage and process a wide range of pay affecting data, support will be available to assist you with prioritising your work and developing your potential.
• You’ll be proactive to ensure our service is the best it can be. We do everything as a team, so you will help with the development and implementation of new initiatives within the service and the wider Trust and ensure that all employee services processes are carried out in accordance with current legislation and best practice.
• You will provide direct telephone support to internal departments and our client organisations.

• Input payroll, travel and pensions data accurately and promptly into the payroll system, in accordance with the Trust’s policies and procedures.
• Input data to the various modules of the Payroll System accurately by the deadlines specified.
• Identify discrepancies, unusual features or queries at any point in the process and either resolve or refer to the appropriate officer for action.
• Complete/Submit payment related forms and returns accurately and by the due date.
• File all documentation in accordance with departmental procedures.
• Checking of expense claims for correct completion, authorisation, valid receipts and assessing journeys to ensure correct mileage payments are made.
• Create new vehicle records and check insurance documents on setup and also amend vehicle records when employees change vehicles.
• Resolve queries arising from checking of expense claims with appropriate managers and from staff regarding payments.
• Assist the Pension Manager with Pension information and utilise the Pensions online system.
• To monitor the usage of stationery and re-ordering as necessary.
• Distribute incoming mail, prepare outgoing mail for collection.
• Sort and Distribute payslips and attach any other documents.
• Distribute Staff attendance records.
• Scan/photocopy documents accurately and to a good standard.
• Filing of travel payments related documents.
• Answer all telephone enquiries in an efficient and courteous manner.
• Maintain good communication skills when dealing with employees, colleagues and external agencies, utilising a variety of communication methods including verbal and electronic.
• Constructively managing barriers to effective communication.
• Respond to all enquiries either written or verbal in a professional, courteous and timely manner and ensuring a high standard of customer service is provided.
• Recognise where problems/issues need to be escalated.
• Provide effective communications to include the distribution of confidential information, including promotion of new communication technologies to the Trust and system users.
• Maintain an effective working relationship with other members of the…