Revenue Admin

Position: Holiday Home Revenue Admin

Holiday Home Revenue Admin - Lancashire

Position:
Holiday Home Revenue Administrator. Type:
Full
- Time/Permanent. Salary:
Competitive.

Join our One Great Team here at Haven as a Holiday Home Revenue Administrator, where you’ll play a key role in delivering exceptional service to our owners and prospective owners while supporting the smooth operation of our Holiday Home sales process.

We’re seeking a highly organised and owner‑focused individual to help manage transactions, ensure compliance, and maintain high standards throughout the owner journey.

Key Responsibilities

• Handle interactions with owners and prospective owners, ensuring exceptional service and satisfaction.
• Manage transactions for new and used Holiday Home purchases, including accessory sales, finance proposals, and compliance with identification and finance checks.
• Coordinate the handover process, ensuring timelines are realistic and expectations are met.
• Address pre‑ and post‑handover "snagging" issues, resolving them efficiently and through the appropriate channels.
• Maintain inventory stock levels and oversee the day‑to‑day appearance of the Holiday Home Show Ground.
• .
  Ensure compliance with GDPR, FCA regulations, and all other necessary training and processes.
• Support team performance by meeting all relevant targets and metrics.

Requirements

• Exceptional organisational and administrative skills.
• Strong customer service and communication abilities.
• Confidence in managing transactions and handling sensitive customer information.
• Proactive and solution‑oriented approach to resolving issues.
• Knowledge of compliance processes, with training provided where needed.
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