Receptionist​/Administrator

We are looking for a part-time experienced and confident Receptionist/Administrator to join our friendly team. This part-time position offers 18 hours per week, with shifts between Monday to Friday, from 7:45 am to 6:30 pm. The successful candidate will also be required to provide cover during holidays and sickness.

This is a crucial frontline role where you will be the first point of contact for our patients, helping us deliver high-quality care with professionalism and compassion.

We are ideally seeking someone with previous experience in a GP surgery, healthcare setting, or a busy reception/administration environment. You should be comfortable using clinical systems, handling a high volume of calls, managing appointments and supporting the wider clinical team with administrative tasks.

Our practice serves a diverse patient population, and we pride ourselves on being a welcoming, supportive workplace. You will receive full training on our systems and processes, and you will be joining a team that values teamwork, reliability and excellent communication.

If you are organised, calm under pressure, and passionate about providing great service to patients, we would love to hear from you.

The Receptionist/Administrator will provide a welcoming and efficient service to patients, both face‑to‑face and over the telephone. You will be responsible for managing incoming calls, booking and amending appointments, handling patient enquiries and signposting appropriately.

You will support the practice with a range of administrative tasks, which may include processing prescription requests, dealing with registrations, scanning and coding clinical documents, and assisting the clinical team with daily workflow.

The role involves working in a fast‑paced environment, prioritising tasks and maintaining professionalism during busy periods. You will ensure patient information is handled confidentially and accurately, and contribute to the smooth running of the practice by working collaboratively with colleagues across reception and administration.

We are a friendly, supportive training GP practice serving a diverse patient population with a strong commitment to delivering high‑quality primary care. Our team includes 2 GP partners, 1 Salaried GP, and 2 Trainee GP's, a Practice Nurse, HCA, receptionists and administrators who work closely together to ensure patients receive a safe, efficient and compassionate service.

As a training practice, we value learning, development and continuous improvement. This means we maintain high standards, encourage staff to build their skills and ensure our practice remains forward‑thinking and well‑organised.

We have a positive and collaborative atmosphere, where staff look out for one another and take pride in providing excellent care, even during busy periods. We value reliability, good communication and a willingness to get involved and support the wider team. Although we are a small practice, we are forward‑thinking and committed to improving the way we work, with a focus on training, development and patient experience.

To provide an efficient, friendly and professional reception and administrative service for the practice. The post holder will act as the first point of contact for patients, ensuring they are supported, signposted appropriately and treated with respect. The role involves managing a wide range of administrative duties to support the smooth running of the practice and contribute to high‑quality patient care.

Reception Duties

• Welcome patients and visitors to the practice in a polite and professional manner.
• Answer incoming calls promptly and efficiently, managing appointment booking, triage signposting and general enquiries.
• Maintain an organised reception area and ensure confidentiality at all times.
• Check patients in for appointments and manage the electronic call system.
• Deal with patient queries, concerns and signpost appropriately to clinical or administrative teams.
• Process incoming and outgoing mail and correspondence.

• Process prescription requests in line with practice protocols.
• Handle…