Administrator, Healthcare Administration, Administrative​/Clerical

Anew and exciting opportunity has arisen for an enthusiastic, motivated and reliable Administrator to join St Pauls Medical Centre. This is a pivotal role to assist, support and enable the Practice to be run in an efficient and professional manner. Responsibilities are administrative in nature with non-clinical contact with patients and visitors.

Main duties of the jobWe are looking to recruit a flexible, friendly, self-motivated individual to provide efficient and comprehensive administrative support. The post holder will also complete general administration tasks including Docman, answering the phone, completing spreadsheets, photocopying and scanning. Excellent communication skills are required, both verbal and written, to be able to converse with patients, relatives and other staff members in a professional manner via phone and email, taking and recording messages and acting on any requests in a timely manner.

The ability to work independently with a flexible approach to work is also essential for the role as administration tasks will also be allocated from the Management Team. Previous experience of this role or working within Primary Care would be preferred.

St Pauls Medical Centre, Blackpool is a well-established GP practice providing high-quality primary care services to our local community. We are committed to delivering safe, compassionate and effective care, placing patients at the heart of everything we do.

Our practice is supported by a friendly and dedicated multidisciplinary team including GPs, nurses, healthcare assistants and an experienced administrative and reception team. We work collaboratively in a supportive and respectful environment, where teamwork, reliability and professionalism are highly valued.

We promote a positive work ethic and encourage staff development through training and learning opportunities. In return, we offer NHS pension, annual leave entitlement, staff support and a strong focus on well being and work-life balance. St Pauls Medical Centre is proud to be a welcoming workplace where staff are valued and supported to deliver the best possible care.

'We care for you we care about you'

Provide Administration support to enable the Practice to be run in an efficient and professional manner.

Responsibilities are administrative in nature.

Non-clinical contact with patients and visitors.

Need to be flexible at times of increased demand to the Practice.

Type documents as required.

Use computer systems to book/reschedule/cancel appointments.

Co-ordinate filing of correspondence through the Docman system.

Maintain patient access to records.

Support the departments administrative functions.

Be able to work under pressure and with disruptions.

Liaise with suppliers/procurement to ensure efficient delivery of equipment and consumables.

Exercise judgement when dealing with enquiries from patients, relatives, medical staff and the public, and analyse and deal with the problem as appropriate.

Make outgoing calls as required.

Answer telephone and relay messages to appropriate staff.

Take responsibility for your own the work.

Review and reflect on your own practice and performance through regular participation in professional supervision and appraisal.

Support staff with use of IT.

Support with Practice statistical collation and analysis.

Plan and organise own work schedule.

Demonstrate good time management, ensuring that anticipated difficulties in meeting deadlines are promptly reported.

Take responsibility for the update of own mandatory training.

• Experience in working in an administrative role.
• Experience in working in General Practice in an administrative role.
• Experience of working with Docman and EMIS.

• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Value diversity and difference, operates with integrity and openness. Treating others with compassion, empathy and respect.
• Looks for collective success, listens, involves, respects and learns from the contribution of others. Uses evidence to make improvements, increase efficiencies and seeks out innovation.
• Actively develops themselves and others.
• Ability to solve problems.
• Good time management able to priorities a large volume of work.
• Good organisation skills.
• Effective written and oral communication skills with good command of English grammar and spelling.
• Analytical mind with regards to statistics.
• Good telephone manner.
• Ability to use own initiative.
• Ability to reflect and critically appraise own performance.
• Self-motivation.
• Needs to have a thorough understanding of and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems.
• IT Skills, Working knowledge of Microsoft Office.
• Ability to liaise with other agencies, statutory public services or independent agencies.
• Used to working in a…