Customer Team Member

When you join Co-op, you'll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stacking shelves and cleaning up spillages.

At Co-op, we do things in a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

• Assist the Store Manager and make sure your store is always safe.
• Take pride in keeping the store well‑stocked and looking great, leading by example and doing the right thing.
• Build a rewarding career in retail by supporting your store colleagues and fostering a positive team culture.

• Lead a large team of Store Managers across around 20 stores.
• Inspire your team to deliver a great customer experience, drive sales, and contribute to their communities.
• Help bring our strategies to life through exciting projects and programmes.

• 30% discount on all Co-op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro‑rated for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme and holidays starting from 31 days holiday per year (includes bank holidays).
• 30% off Co‑op branded products in our food stores.
• Services to support your physical, mental and financial wellbeing.

• Forging Relationships.
• Speaking Up.
• Co‑operation.
• Inspirational Communication.
• Supporting Change.

Our Food Retail teams are the face of Co‑op. If you’re welcoming, friendly and helpful, you’ll thrive here. The day is busy, but our colleagues work together to get things done and give our customers a great in‑store experience. Whether you’re a Customer Team Member, Customer Team Leader or Store Manager, we’ll reward you by supporting your financial, physical and mental wellbeing, and give you the tools to own your development and your career.

That’s our promise to you.

At Co‑op you’ll be welcomed and included, cared for inside and outside of work, and empowered by supportive leaders. We’re all in this together and at Co‑op, we always look out for each other. We’ll do all we can to help you create a great work/life balance. If you experience abuse or harassment in the workplace, we’ll support you. Your manager won’t solve all your problems, but they’ll understand and empower you.

You can apply for this role using your mobile device (no CV needed!), and full, paid training is provided.