Sr. Mobile Expert

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures employees receive a competitive base salary and compensation package plus opportunities for wealth-building through annual stock grants, employee stock purchase plan, 401(k), and access to money coaching. We are UNSTOPPABLE for our employees.

Job title: Sr Mobile Expert — our most capable experts with a passion for delivering best-in-class customer service while leveraging retail expertise. This role supports company-owned Experience stores that attract new customers and deliver the highest level of service to existing customers. The Sr Mobile Expert will use new systems and tools to resolve customer needs from research to resolution and contribute to a product roadmap built for these locations.

This store brings together a team of Experts and Leaders who collaborate with peers in Customer Service and Engineering to deliver a one-stop resolution for customer pain points. We provide curated training and ongoing development to help you perform at your best and grow. A team-based culture recognizes contributions to experience and store results, setting you up for success to deliver exceptional sales and service experiences.

• Sell appropriate products, features, and services based on customer needs.
• Resolve customer pain points in one interaction using in-store systems and digital tools.
• Complete ongoing training to stay current and develop knowledge to act as a subject-matter expert for T-Mobile.
• Consistently leverage digital tools in interactions and onboarding.
• Collaborate to build and contribute to a culture of sales and service.

• High School Diploma/GED (Required)

• Retail: 12+ months, Neighborhood Mobile Expert (Required)
• Care:
  Elite Expert, Account Care (Required)
• Care:
  Elite Expert, Technical Care (Required)

• Customer Service:
  Strong skills and energy to create a world-class shopping experience (Required)
• Retail Sales:
  Experience in high-volume environments and varied settings (Required)
• Strong organization, multi-tasking, communication, and attention to detail (Required)
• Training:
  Acclimate local Retail Sales Associates and Partner Sales Associates to a unique event environment (Required)
• Mathematics:
  Basic math proficiency and calculator use (Required)
• Preferred:
  Problem-solving, handling escalations calmly and professionally
• Preferred:
  Ability to learn new system and tool knowledge; proven adaptability
• Preferred:
  Ability to work in a fast-paced environment with multiple priorities
• Preferred:
  Passion for people, teams, and Un-carrier values
• Required:
  
  Certification and quarterly recertification

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $29.50
Annualized Incentive Target: $7,200

Successful candidate’s incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

We offer comprehensive benefits for full- and part-time employees when eligible, including medical, dental, vision, a flexible spending account, 401(k), employee stock grants and purchase plan, paid time off, and up to 12 paid holidays. Benefits also include parental and family leave, family-building benefits, back-up care, childcare subsidies, tuition assistance, coaching, disability and life insurance options, and discounts on mobile service and home internet.

Check details at the benefits site:

Never stop growing! The Un-carrier values diversity and is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. If you require a reasonable accommodation during the application or interview process, please email Applic or call  This contact is not for applications or non-accommodation inquiries.