Regional Homecare Coach, Healthcare Leadership, Home Care Administration

Regional Homecare Coach – Korean Women’s Association

Join Korean Women’s Association as a Regional Homecare Coach in Lakewood, WA 98499, and play a pivotal role in improving the quality of in‑home care services. As an onsite leader, you will oversee WAC compliance, operational efficiency, and a culture of cross‑department collaboration.

• Supervise and evaluate In‑Home Care (IHC) supervisors and Employment Coordinators to drive caseload growth and ensure regulatory compliance.
• Conduct monthly one‑on‑ones and weekly performance reviews using standardized tools to align with agency protocols across all regional offices.
• Achieve a 10% annual caseload expansion target and monitor key performance indicators such as overserved hours, client satisfaction, and staffing timelines via Well Sky and Power BI.
• Maintain compliance with Washington Administrative Code (WAC) and AAA monitoring, performing random audits and taking corrective actions as needed.
• Manage staffing plans, collaborate internally, and represent KWA at external meetings to build community partnerships and support growth initiatives.

• Bachelor’s Degree in health services, social services, or business administration preferred.
• Minimum of 2 years of supervisory experience in home‑care, long‑term care, or human services.
• Deep knowledge of Washington State long‑term care regulations and compliance standards, including WAC and AAA.
• Proficiency in data‑management software, particularly Well Sky and Power BI.
• Excellent communication skills and the ability to facilitate cross‑department collaboration.

• Pay: $32‑$34 per hour.
• Part‑time employment.
• Medical, Dental, Vision, and Life Insurance.
• 401(k) plan with eligibility after 1 year.
• Paid time off and 11 paid holidays.
• Paid training and professional development.

KWA Home Care is a nonprofit multicultural social service agency dedicated to providing exceptional home‑care services in accordance with DSHS guidelines and performance‑accountability frameworks.

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Join a mission‑driven organization that values community impact and quality service.