Plumbing Manager

About the Role

Pacific Heating & Cooling is expanding into residential plumbing and is seeking an experienced Plumbing Manager to build, lead, and grow our plumbing department. This is a unique opportunity for a hands‑on leader to establish systems, develop teams, and shape the future of a new division within a well-established, family‑owned company.

The Plumbing Manager will be responsible for launching and overseeing the plumbing department from the ground up. This role blends leadership, operations, and technical expertise. The ideal candidate is a hands‑on leader who can recruit and develop a team, establish processes, ensure compliance with Washington State regulations, and drive profitable growth while maintaining exceptional customer service.

• Launch and scale the plumbing team, tools, vehicles, inventory, and workflows

• Develop growth and service plans aligned with company goals

• Recruit, train, and develop plumbers and apprentices

• Set expectations, track performance, and coach regularly

• Promote a safety‑first, customer‑focused culture

• Oversee daily scheduling, jobs, and KPIs (revenue, margin, callbacks, satisfaction)

• Support dispatch and customer service for smooth operations

• Follow WA L&I regulations, local codes, permits, and licensing requirements

• Maintain certifications and enforce safety policies

• Resolve escalated issues promptly

• Assist with estimates, pricing, and job scoping

• Partner with sales and marketing to drive leads and close rates

• Manage inventory, materials, vendors, and costs

• Identify efficiency and profitability improvements

• High school diploma or equivalent

• 5+ years of residential plumbing experience

• 2+ years in a leadership, supervisory, or management role (preferred)

• Washington State plumbing license (PL01, PL02 or equivalent) or ability to obtain/transfer (REQUIRED)

• Strong knowledge of residential plumbing systems, water heaters, and code compliance

• Proven ability to build teams, processes, and accountability

• Strong communication, organization, and leadership skills

• Comfortable working in a growth‑focused, fast‑paced environment

At Pacific Heating & Cooling, our mission is built on a Win3culture—ensuring success for our customers, our employees, and our company. As a family‑owned and operated business, we treat each team member as part of our extended family.

We offer:

• Top‑tier compensation (based on experience)

• 100% employer‑paid medical, dental, and vision premiums for employees

• 50% employer‑paid premiums for family members

• Paid vacation, holidays, personal, and sick time

• 401(k) with employer matching and profit sharing

• Life insurance and long‑term care insurance

• Company‑provided vehicle and vehicle allowance

• Company‑paid training and development

• Company events, family‑friendly gatherings, and twice‑monthly company breakfas

Compensation & Benefits

• Salary: 90,000‑130,000 annually, DOE

• Comprehensive benefits package including:

  • 401(k) with matching

  • Medical, dental, and vision insurance

  • Paid time off

  • Employee discount

  • Life insurance

Benefits are subject to eligibility requirements and company policies.

Schedule & Location

• Full‑time:
  Monday–Friday

• Day shift: 7:00 am – 4:00 pm

• In‑person position

• Lakewood, WA (relocation required prior to start)

Pacific Heating & Cooling is Washington’s leader in home comfort. For over 40 years, Pacific Heating & Cooling has provided homeowners throughout South Puget Sound with professional and affordable heating and air conditioning services. We remain family‑owned and operated by the same family who founded the company, continuing a legacy of commitment and excellence.

For over 40 years, Pacific Heating & Cooling has provided homeowners throughout South Puget Sound with professional and affordable heating and air conditioning services. We remain family‑owned and operated by the same family who founded our company, continuing a legacy of commitment and excellence.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.