Homecare Referral Coordinator, case management, customer service, homecare referral systems

Overview

Join KWA (Korean Women's Association) as a Full-Time Homecare Referral Coordinator in Lakewood, WA. This onsite position focuses on referral management, screening & assessment, and coordinating with Well Sky and CRM tools to enhance reporting and analytics.

• Centralized intake, tracking, and follow-up of all homecare referrals from diverse sources.
• Ensure timely, professional, and coordinated responses to referral sources and prospective clients.
• Maintain accurate and comprehensive records of all referral activity.
• Collaborate with regional teams to maximize opportunities, advance patient/client advocacy, and streamline case management processes.
• Provide strong customer service and apply an empathetic approach to service delivery.

• Experience with homecare referral systems and homecare contracting in Washington State.
• Understanding of Long-Term Services and Supports (LTSS) and community-based care programs.
• Associate degree in healthcare administration or social services is required; bachelor’s degree preferred.
• Two years of experience in healthcare, homecare, or case management intake coordination.

Pay range: $22.00–$24.00 per hour. Benefits include Medical, Dental, Vision, 401(k), Life Insurance, Paid Time Off, Paid Training, and disability coverage. 11 Paid Holidays and 401(k) eligibility after 1 year.

KWA Home Care is a nonprofit multicultural social service agency providing multi-cultural, multi-lingual human services through education, socialization, advocacy, and support. Serving communities since 1972.

You will have opportunities to advance your career while making a meaningful impact in the lives of those you serve.