Director of Operations

Puget Sound Orthopedics Clinic Lakewood, 7308 Bridgeport Way, Lakewood, Washington, United States of America

Posted Tuesday, December 9, 2025 at 11:00 AM

At Proliance Surgeons, Bellingham Surgery Center and Surgery Center at Valley our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered.

We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at

Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity.

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Position Summary

To drive our growth and enable our excellence in care, we need leaders, developers and guides. Our vision is to provide excellent surgical and clinical care for every patient, every day. Every team member delivering or managing direct care provides superior clinical excellence. The Director of Operations is an integral member of this team and is responsible for the supervision, direction and coordination of the day-to-day administrative and operations of the clinic and any respective satellite locations.

The ability to travel to other clinics is required for the role. The other clinic locations are in Gig Harbor and Tacoma.

Key Duties and Responsibilities

The key duties and responsibilities of the Director of Operations include, but are not limited to:

• Develop and maintain a patient-focused customer service environment that maximizes patient, physician and employee satisfaction.
• Develop with Executive Director and/or Care Center Physician Leadership a plan for optimal staffing and structures of various departments ie, Front Desk, Patient Access, Surgery Scheduling, Eligibility, Benefits, and Authorizations, Revenue Cycle and Back office
• In collaboration with Practice leadership, Administrator/Executive Director, Human Resources, and the Physicians, as appropriate: recruit, hire, on-board, train, develop, coach, counsel and discipline employees to maintain optimum levels of service to our patients.
• Schedule, coach, supervise and guide staff to meet the daily operational objectives of the Practice, including flexing staff to meet or exceed the needs and goals of the Practice.
• Organize, monitor and delegate routine work flow of the clinic team, including phone calls, registration, co-pay and clinic cash collection, insurance verification, check-out, medical records, filing, scanning, indexing, dictation, paper/fax and mail distribution.
• Understands and develops appropriate benchmarks and or metrics to track staff productivity and presents on a schedule approved by Care Center Executive Director and Physician Leadership.
• Monitor flow of patients from check-in to check out to minimize delays. Oversee volume of patient interaction at all points of interaction from phones, check-in, and business office flow to reassign staff as needed to maximize service.
• Direct liaison with Practice leadership, Administrator/Executive Director and Physicians to assure that patient needs are met/exceeded, quality standards are maintained, costs are controlled and productivity is maximized.
• May act as a working supervisor as needed, with ability to fill in and perform the duties in applicable positions.
• Establish, maintain and update protocols and ensure that timely and accurate information is captured and disseminated to staff.
• Develop and implement initiatives related to quality, efficiency, teamwork and customer service. Plan, evaluate, recommend and implement new initiatives when appropriate.
• Develop role specific performance expectations, provide training and development plans and timely feedback for all employees, ensuring skill benchmarks are met or exceeded in timely manner. Conduct period performance review and development discussions, including annual reviews.
• Identify and implement opportunities to build employee morale, individual motivation and engagement. Work in direct collaboration with your Human Resources and Management Team to ensure progressive, fair and consistent policies are in place for the best associate outcomes.
• Develops and/or assists in developing budget(s) for assigned departments
• Recommends and tests potential workflow solutions, including software applications
• Assure clean and safe work environment that presents well to the public and protects staff.
• Develops strong inter-department teamwork to meet the needs of the patients and physicians and drive decision-making and other actions.
• Responsible for assuring customer/patient service needs are met. Monitors patient service feedback and contributes to the process of resolving complaints and service…