Part-Time Afternoon Receptionist Job Lakewood area,Washington USA,Healthcare

Overview

Schedule: 1:30pm-7:00pm Monday-Thursday and Fridays 1:30pm-6:00pm

Pay range: $18-$20/hour
, based on experience.

20 hours+/week includes part-time benefits (dental, vision, LTD, STG, health savings plans, 401K match, paid time off and holiday pay)

Job Description

Receptionist

The receptionist position is responsible for greeting clients, answering telephones, and maintaining daily schedules. The receptionist reports to the executive office manager.

Responsibilities

The following is a summary of major essential functions of the receptionist position. Specific functions may, from time to time, change. These functions include:

Team Responsibility

Treat fellow administrative team members, clients and therapists with respect and politeness. To come to work on time and follow established dress code policies.

Operational Responsibility

Greet clients. Give necessary documents to be completed at time evaluation or therapy to clients. Checking patients in Scheduler and contacts the necessary therapists when necessary. Collects and processes co-pays from clients, following standard work.

Professionally answer and address all phone calls. Ensure calls are redirected accordingly. Check telephone messages for accuracy and follow up.

Place appointment reminder calls to patients at the initial evaluation, 30 day visit, 6 month re-evaluation and treatments.

Maintain front desk metric boards per standard work.

Follow opening or closing procedures for the operation of the front desk.

Maintains cleanliness and order in front desk, waiting area, bathrooms and kitchens. This includes maintaining stock of cards, client forms and brochures in the waiting room.

Receive communication from Medicaid Authorization Coordinators and Patient Care Coordinators regarding Medicaid coverage and authorization status.

Alert Medicaid Authorization Coordinators and Patient Care Coordinators to any changes in Medicaid coverage presented by parent/responsible party.

Alert Patient Care Coordinators and Cole Financial Services to any changes in Commercial Insurance coverage or demographic information presented by parent/responsible party.

Processes incoming faxes to proper person.

Record client cancellations in Raintree Scheduler. Contact therapist of cancellation by telephone or in-person.

Knowledgeable of organization personnel, nature of Cole Pediatric Therapy business and locations.

Knowledgeable of all emergency procedures, and location of emergency equipment. In an emergency situation be prepared to call “911”. Also upon evacuating site transport emergency binder and appointment schedule out of office.

Attend daily administrative meetings

Observe patient confidentiality and follow HIPAA guidelines.

Other Responsibilities That May Be Assigned

Rescheduling client appointments as make-ups.

Assemble Client Welcome Packets. Two types of Welcome Packets must be maintained: one for Medicaid clients and one for Insurance clients.

Update and Maintain Food log and any other compliance logs.

Create new employee mailboxes

Faxing/sending by mail reports to physician offices and parents, and tracking receipt of physician signature on reports.

Filing and scanning

Assist with training of other administrative team members as assigned by the Executive Office Manager.

Carry out any other projects assigned by Executive Office Manager.

Interpreting/Translator Position (Summary)

The following is a summary of major essential functions of the Interpreter/Translator position. Specific functions may, from time to time, change. These functions include:

Operational Responsibilities:

Knowledgeable of organization personnel, nature of Cole Pediatric Therapy business and locations.
Ability to provide accurate, high quality interpretation services under pressure.
Ability to access reference material needed to carry out their interpretation duties.
Skillful use of specialized terminology & ability to explain & communicate Therapeutic Procedures.
Ability to handle therapeutic documents, terminology.
Efficiency and strong team spirit.
Flexibility with working hours
Command of the Speech, Occupational, & Physical therapy treatment Terminology.
Ability to maintain good inter-personal relationships.
Pr…


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