Front Desk Staff

The Front Desk Staff at Ethlete Lab Academy (ELA) serves as the first point of contact for customers, ensuring a welcoming and organized experience. This role involves assisting customers with check-ins, answering questions, managing reservations, and maintaining a clean and efficient front-of-house operation. The ideal candidate is customer-focused, tech-savvy, and passionate about gaming and youth education.

• Greet all visitors with a friendly and professional demeanor.
• Assist customers with check-ins, bookings, memberships, and program registrations.
• Answer phone calls, emails, and in-person inquiries promptly and accurately.
• Resolve customer questions, issues, or concerns, escalating when necessary.

• Process payments, memberships, and reservations using the POS system.
• Maintain accurate records of customer information, attendance, and transactions.
• Manage the lounge schedule, including program sessions, party bookings, and tournaments.
• Track and report daily sales and attendance metrics to the Lounge Manager.

• Ensure the front desk area and lounge are clean, organized, and inviting.
• Monitor and restock supplies, including snacks, drinks, and promotional materials.
• Provide basic technical support, such as setting up gaming equipment or troubleshooting minor issues.

• Promote upcoming events, programs, and memberships to customers.
• Assist with check-ins and logistics during events, tournaments, or parties.
• Distribute promotional materials and answer questions about ELA’s services.

• Foster a welcoming and inclusive environment for customers of all ages and skill levels.
• Engage with customers to gather feedback and suggestions for improvement.
• Act as an ambassador for ELA by embodying the company’s values of fun, learning, and inclusivity.

• Previous experience in customer service or hospitality is preferred.
• Passion for gaming, esports, or technology is a plus.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic proficiency with computers, POS systems, and gaming equipment.

• Flexible hours, including evenings, weekends, and school holidays.
• Part-Time role

HOW TO APPLY

If you are interested in this role, please send a CV and resume to