Customer Support Specialist; AP- NE Region

Customer Support Specialist (AP1) - NE Region

Join to apply for the Customer Support Specialist (AP1) - NE Region role at Opportunities for Ohioans with Disabilities

Are you an experienced administrative professional eager to start a rewarding career in public service? Join OOD as a Customer Support Specialist, where you will support our Vocational Rehabilitation (VR) professionals. Your responsibilities may include greeting customers in the reception area, answering phones, fielding general questions, and routing calls. You may also provide information about vocational rehabilitation services, maintain office calendars for client meeting rooms, conference rooms, and state vehicles, and handle general administrative duties such as processing mail, creating packets, and maintaining office supplies.

If you are ready to make a positive impact and support our mission, we would love to hear from you!

• Provide coverage for the office phone and front desk by responding to routine mathemat inquiries from participants with disabilities and/or the public as well as maintaining the sign‑in/sign‑out sheets and greeting guests.
• Process, distribute, scan, and upload incoming mail as well as print and process outgoing mail.
• Support staff by composing correspondence, sending letters, requesting medical records, and assisting participants in signing documents using technology.
• Complete data entry and schedule intake meetings for people with disabilities applying for OOD services.
• Provide ongoing case service and programmatic support through correspondence, follow‑up and reminder phone calls, support OOD Hiring Events, run reports, and more.

• Delivers excellent customer service.
• Is time‑efficient, organized, and quality‑driven.
• Has the ability to multi‑task.
• Displays excellent communication skills.
• Works well in a team environment.
• Effectively utilizes office technology and tools.

Administrative Professional 1

Starting salary will be Step 1, subject to law or union contract requirements. New hires advance to the next step in the range after 6 months and annually thereafter. There are cost‑of‑living increases to these rates each year and additional longevity supplements begin after 5 years. The current wage progression for this position is:

Month of Employment | Pay Range
At Hire | $21.93/hr ($45,614/yr)
6 months | $22.60/hr ($47,008/yr)
18 months | $22.96/hr ($47,757/yr)
30 months | $23.56/hr ($49,005/yr)
42 months | $24.16/hr ($50,253/yr)
54 months | $24.86/hr ($51,709/yr)
66 months | $25.77/hr ($53,602/yr)

This position is required to be in office 5 days a week. Daytime travel within Ohio may be required. The selected candidate must provide own transportation or, in order to operate a state vehicle, must have a valid driver’s license.

Please ensure your online application and work experience clearly indicates how you meet minimum qualifications (MQs). Applications that fail to demonstrate how they meet MQs will not be considered. If you meet the MQs through education, transcripts are required for consideration and should be attached on the Additional Attachments section of the application (Step
7) or via email to OOD.Talent Acquisitiono.gov. “See resume” is not a substitution for completing work experience and/or supplemental questions, which must also be supported by fler work experience/education sections. Applicants can check their application status on “My Jobpage.” The selection process consists of an online assessment and a remote structured interview.

Opportunities for Ohioans with Disabilities will not sponsor applicants for work visas.

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

• 1 year training or 1 year experience in secretarial science or business office applications.
• OR equivalent education…