General Manager

Fetch Fulfillment is a quickly-growing e-commerce-focused 3PL warehouse. The company was established in 2010 as Fusion Fulfillment and grew as a mom-and-pop until 2023, when it was acquired by the CEO and his group of investors with the goal of scaling into a nationally recognized platform.

Currently, Fetch counts 50+ brands as customers. We ship 1000 packages per day for these brands out of a single 18K SF facility in Lakewood NJ.

Fetch is seeing 5-10% month-over-month growth, driven by our reputation for unbeatable operating performance alongside some of the best tech in the industry. Other 3PLs may merge into Fetch over the next 1-3 years, driving even faster growth than we’re already experiencing.

Given our growth, we now need a strong operations leader to continue scaling the team and delivering great outcomes for both current and incoming customers.

As this is a critical role for the company’s success, it will report directly into the CEO.

• Take over all aspects of operations management from the CEO within 90 days.
• Create a high-performance operating culture with loyal, motivated, accountable staff.

• Total compensation: $116K annually, consisting of Base Salary and Performance Bonus
• Performance Bonus
  : $26K performance-based annual bonus, paid out as $500 every week - contingent on hitting 99.5% same-day shipping, 99.95% order-line fill rate, 0.05% mis-ship rate, and 350% labor leverage (invoiced labor dollars divided by direct-labor cost). These are reflective of Fetch’s current operating performance and tracked live on company dashboards.
• PTO
  : 3 weeks paid per year
• 401k
  :
  Available, with up to 6% company match (max allowed by law)
• Health insurance
  :
  Fetch contributes up to 50% of the premium for any plan you buy for yourself + your family on getcovered.nj.gov

• Proven industrial-engineering skills:
  Lean / Six Sigma, time studies, process optimization
• Proven ownership and execution against a continuous-improvement roadmap
• Proven ability to fix a broken process
• Proven ability to hire, onboard, and fire effectively across staff and management levels
• Extreme ownership
• Extremely fast learner
• Admired leader

• Become forklift-certified and able to certify new forklift drivers for Fetch
• Learn every process within the operation:
  Picking;
  Packing;
  Kitting;
  Receiving;
  Returns;
  Cycle Counts;
  Package intercepts;
  Cross-border shipments; B2B shipments
• Support Fetch’s Head of Customer Success on all customer-facing initiatives: new-customer launches, new-product launches, influencer campaigns, dead stock removals, peak season preparation, etc.
• Document employee performance expectations in a handbook and share with current and new employees
• Document every operational process and make it easy to train new hires
• Be able to hire, onboard, and fire effectively at both staff and management levels, using metrics to hold staff accountable
• Be able to hire, onboard, and fire temp workers for peak season
• Build a resilient operation that does not require heroics from any one person. Test of success: any other person within Operations should be able to take 2 weeks off without jeopardizing Fetch’s success.
• Develop and execute on a continuous-improvement roadmap for the company, with particular focus on:
  Preparing for spikes in demand;
  Expanding warehouse capacity with racking & layout changes;
  Keeping shipping supplies in-stock

• Successively take over operational vendor relationships: carriers, staffing agencies, shipping supplies, utilities, contractors, machine dealers. Hold all vendors accountable for meeting Fetch's daily operating needs.
• Price and execute new projects with customers, performing time-studies as needed
• Operationally onboard all new customers brought in by the CEO & GTM team