IT Helpdesk Tier 2

Base Pay Range

$55,000.00/yr - $75,000.00/yr

CubX is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, with a strong focus on technical excellence, networking, and building long‑lasting client relationships. We are actively seeking a Help Desk Technician II (Level
2) who is passionate about technology, experienced in Microsoft 365, Azure AD, Intune, networking, and cloud‑first environments, and thrives in a collaborative, fast‑paced MSP setting.

At CubX, we believe our clients are more than just tickets—they're our friends. We’re committed to providing top‑notch service with a personal touch, and we like to take a creative approach, think outside the box, and get ahead of issues before they arise. We also believe in providing a balanced environment, with benefits that include:

• Competitive Salary & Comprehensive Benefits Package:
  Health, dental, vision, 401(k), and PTO
• Professional Development:
  Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking
• Fun & Inclusive Company Culture:
  Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input
• Competitive pay with performance‑based growth
• Paid time off and company holidays
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• On‑site gym for employee wellness
• Modern, collaborative office environment
• Ongoing training and professional development
• Opportunity to work with cutting‑edge technology
• Team events and employee appreciation initiatives
• Strong company culture focused on innovation and teamwork

• Helpdesk Support:
  Provide IT Support Specialist II support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android)
• Manage Your Workload:
  Stay organized and on top of tasks to ensure timely completion
• Office 365 Administration:
  Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and One Drive
• Networking Management & Troubleshooting:
  Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like Sonic Wall, Meraki, and Unifi
• Endpoint Management:
  Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning
• Azure Administration:
  Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud‑based resource management
• Email Security:
  Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client's domain
• Hardware & Software Support:
  Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates
• Build Client Relationships:
  Maintain a helpful, friendly demeanor while assisting clients
• Ticket Management & Documentation:
  Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools
• Project Assistance:
  Participate in various IT projects, including on‑site hardware installations, network setups, software migrations, and cloud services deployment
• After‑Hours Support:
  Occasionally participate in on‑call support to resolve urgent issues
• Client Training &
  
  Education:
  
  Provide guidance and training to clients on best practices, system usage, and IT security measures
• Proactively Identify Issues:
  Take the initiative to spot and fix potential problems before they arise

• MSP
  
  Experience:
  
  Familiarity with the variety and size of clientele that comes along with working within an MSP
• Office 365 Proficiency:
  Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and Share Point
• Networking
  
  Skills:
  
  Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs
• Email Security:
  Configuration and management of email…