IT Support Engineer; LV

IT Support Engineer (LV1) – Join Our Fast-Growing Team at  Solutions!

Are you ready to grow your career at a fast‑paced, award‑winning company? At
-Tech Solutions, we’re not just another IT & Low Voltage service provider – we’re a team driven by a shared passion for helping others and making technology work better for our clients.

Solutions is looking for a skilled IT Support Engineer to assist our clients with all IT related technical support issues. To ensure success, you should have in‑depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high‑level interpersonal skills.

• Field incoming help requests from end users via telephone, email and work orders in a courteous manner.
• Respond to assigned tickets/tasks in accordance with SLA guidelines.
• Record, track, and document the help desk request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to a final resolution.
• Demonstrate exceptional troubleshooting skills, apply diagnostic utilities and best practice methodology to aid in troubleshooting.
• Software Installation and Configuration:
  Perform hands‑on fixes at the desktop level, including installing and upgrading software, implementing solutions, and configuring systems and applications.
• Hardware Support:
  Provide basic hardware support, including setting up and configuring computers, printers, scanners, and other peripheral devices. Diagnose hardware failures, replace faulty components, or coordinate with vendors for repair or replacement.
• Take ownership of tasks and follow through to ensure complete resolution to customers' satisfaction.
• Collaborate closely with the team, escalating tickets in a timely manner, and conversing with the Team Lead for assistance and direction. All to foster a collaborative and supportive work environment.
• Exhibit a strong dedication to teamwork, readily assisting colleagues and clients as needed to ensure successful outcomes.
• Maintain a positive and professional demeanor, both in‑person and when communicating remotely with clients, promoting excellent customer service and client satisfaction.
• Participate in an on‑call rotation.

• Competitive salary and benefits (health, dental, vision, 401k).
• PTO and paid holidays.
• Supportive and collaborative culture.
• Opportunity to grow with a fast‑paced, expanding organization.

• This is an in‑person office position in Lakewood, NJ. Shift is Monday – Thursday from 9AM to 6PM and Friday from 9AM to 2PM (1PM).

• $24/hr – $28/hr commensurate with experience and qualifications.

-Tech Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• At least 3 years of experience as an IT Support Engineer, preferably in an MSP environment.
• Strong knowledge of AD, Office 365 and DNS required.
• CompTIA A+ or Network+ Certifications a big plus.
• Ability to prioritize and handle critical client technical matters with a sense of urgency.
• Excellent troubleshooting instincts and the ability to identify and resolve end user issues.
• Strong team player with the ability to collaborate effectively in a fast‑paced environment.
• Exceptional communication and interpersonal skills, promoting excellent customer service.
• Dedication to professional growth and staying updated with the latest industry trends and technologies.