Financial Counselor; Customer Service - Bilingual English

Overview

Financial Counselor (Customer Service) - bilingual English/Spanish preferred

Req #:

Category:
Revenue Cycle and Patient Access

Status:
Full-Time

Shift: Evening

Facility: RWJBarnabas Health Corporate Services

Department:
Patient Financial Services

Pay Range: $22.00 - $30.00 per hour

Location:

Lakewood, NJ 08701

RWJBarnabas Health is seeking a Financial Counselor to support patients and families by ensuring financial coverage is cleared for hospital services. This role plays a critical part in the revenue cycle, helping patients understand insurance benefits, financial responsibility, and available assistance programs such as Medicaid and Charity Care. The Financial Counselor serves as a patient advocate, working collaboratively with clinical, social work, and case management teams to support access to care while driving timely account resolution.

• Verify insurance eligibility and benefits to ensure financial clearance prior to or during care
• Identify appropriate payment sources, including commercial insurance, Medicaid, Charity Care, and self-pay
• Screen patients for eligibility programs and submit applications timely for approval
• Create financial estimates and collect point-of-service payments when appropriate
• Educate patients and families on financial responsibility, coverage options, and available resources
• Act as a patient advocate, addressing concerns related to billing, access to care, and service quality
• Collaborate with social workers and case management to support funding for discharge planning
• Ensure accurate and timely account updates related to Medicaid, Charity Care, or commercial coverage
• Research and resolve issues that may delay payment or account resolution
• Support quality, productivity, and collection goals while maintaining patient-centered service
• Partner across the revenue cycle and hospital departments to facilitate efficient account resolution

• High School Diploma or GED required (or completion within one year of hire)
• Minimum 4 years of hospital billing, accounting, or related healthcare financial experience
• Knowledge of Medicaid, Charity Care, uncompensated care, and insurance regulations
• Familiarity with medical terminology and insurance verification preferred
• Prior experience in hospital admissions or patient financial services preferred
• Strong attention to detail and computer proficiency
• Effective verbal and written communication skills
• Bilingual skills, English/Spanish, required

• Full-time
• 10:30 am – 6:30 pm Tuesday – Saturday (Schedule can change based on business needs)
• Rotating holidays required

• Hospital-based, patient-facing role
• Regular interaction with patients, families, visitors, clinical staff, and hospital departments

RWJBarnabas Health is New Jersey's largest integrated healthcare system, committed to delivering high-quality, equitable care while supporting the communities we serve. We offer opportunities for growth, meaningful work, and the chance to make a real impact on patients' lives during critical moments.

We offer market-competitive benefits and resources to support our employees' physical, emotional, financial, and career wellbeing, including and not limited to:

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners (NJ Devils, NJ PAC, Verizon, and more)

RWJBarnabas Health is an Equal Opportunity Employer