Customer Service Representative

Overview

Are you looking to make a career change to an innovative company? This exciting opportunity as a Customer Service Representative offers a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, paid PTO etc. Does this position match your future career goals? Then this Customer Service Representative could be the right fit for you.

• Serve as the primary point of contact for customers regarding questions, issues, and requests related to company products and services
• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
• Provide introductory and ongoing product information, including explanations of product manuals and service features
• Troubleshoot customer issues, investigate concerns, and determine appropriate resolutions
• Handle and resolve customer complaints while maintaining a positive customer experience
• Follow up with customers to confirm satisfaction with products or services received
• Access, review, and update customer account information using internal databases
• Maintain expert knowledge of company products, services, and policies
• Identify opportunities to recommend additional products or services that may benefit customers
• Escalate complex or unresolved issues to the appropriate internal teams when necessary

• High school diploma or GED
• 1-3 years of Customer Service experience
• Strong reliability with the ability to maintain consistent attendance
• Legal authorization to work in the United States (sponsorship is not available for this role)

• Dental insurance
• Health insurance
• Paid Time Off
• 401(K)
• 401(K) Matching
• Profit Sharing
• Vision insurance
• Direct Hire

Salary Range: $22-$25/hr

Ask for:
Natalie

Job

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.