Bilingual Case Manager

Overview

Why Volunteers of America? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veterans’ efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbors’ efforts to become self-sufficient and reach their full potential.

• The Housing Case Manager provides direct services and housing support to individuals residing in the VOAC Navigation Center, a 103-bed congregate shelter serving both men and women. This role applies best practices including Housing Focused, Trauma-Informed Care, Harm Reduction, Motivational Interviewing, Crisis De-escalation, and Critical Time Intervention.

• Use a personal vehicle for fieldwork, maintain consistent attendance, and uphold the Social Work Code of Ethics. Approximately 90% of participants are expected to engage in case management services.

• Participant Engagement:
  Conduct needs-based assessments, facilitate intakes and housing orientations, and ensure consistent engagement in case management services.
• Housing Support:
  Assist participants in securing and maintaining housing, including collecting required documentation, completing rental applications, interpreting leases, and educating tenant rights and responsibilities.
• Service Coordination:
  Collaborate with community providers and multidisciplinary teams to deliver tailored support services. Coordinate emergency housing and relocation as needed.
• Program Implementation:
  Develop and monitor quality housing-focused services that promote stability and support participants with substantial barriers to housing.
• Documentation & Compliance:
  Maintain accurate records in Service Point and HMIS, including eligibility, demographics, chronic homelessness, and disability documentation. Ensure timely data entry and reporting per grant requirements.
• Community Engagement:
  Participate in outreach efforts and maintain relationships with external agencies. Administer Coordinated Entry Standard Assessments and ensure participant enrollment in ONEHOME.
• Professional Standards:
  Attend training, meetings, and workshops. Provide mentorship and training on best practices. Maintain confidentiality and uphold the Social Work Code of Ethics.
• Safety & Crisis Response:
  Promote physical and emotional safety within the facility. Address guest conflicts, de-escalate crises, and engage emergency personnel when necessary.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.

• Ensure the occupancy rate at shelters remains at 90% or higher.
• Ensure that 30% of all households who exit do so into a stable or permanent housing solution, and that 50% of these households engage in rehousing services.
• Facilities always remain “tour ready” including all safety concerns addressed within 48 hours.
• Ensure all other outcomes are met as required by the funding source and Volunteers of America Colorado.

• Must be able to drive between programs and community meetings.
• May be required to cover shifts at residential programs.
• Ability to quickly and safely go up and down stairs regularly throughout the shift to complete perimeter checks, and quick/effective responses in cases of an emergency.
• Must be able to lift up to 50 lbs. a few times per day.
• The employee may be exposed to severe weather conditions and other health related conditions consistent with shelters.
• Must be able to auditorily and visually supervise the milieu.
• The noise level in the work environment is typically low to moderate.

• Full time 40 hours per week Tuesday through Saturday – 7:00 am – 4:00 pm
• Location:
  
  8000 W Colfax Ave, Lakewood, CO 80203
• Pay Range: $ / hour

• Benefit eligibility is based on job type/status
• Vacation Time
• Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Tuition Assistance
• Pension Plan
• 403b Retirement Plan with Agency Match
• Hea…