Bilingual Case Manager

Description

Volunteers of America Colorado (VOAC) is dedicated to supporting the older adult, veteran, and domestic violence survivors. We combine relationship‐building, volunteerism and quality services to lift and support our neighbors toward self‐sufficiency and full potential.

Housing Case Manager – Full Time (40 hours)

8000 W Colfax Ave, Lakewood, CO 80203

$24.50 – 25.50 per hour

• Service Delivery:
  Conduct needs‑based assessments, determine program eligibility, and provide individualized case management to support shelter stability and housing goals.
• Housing Support:
  Assist participants in securing and maintaining housing, including rental application, lease interpretation, and connection to income and public benefits.
• Community Engagement:
  Participate in outreach, collaborate with multidisciplinary teams, and attend relevant meetings and training.
• Documentation & Compliance:
  Maintain thorough records in Service Point, HMIS, and other databases required by funders and organization.
• Program Development:
  Develop specialized services based on participant needs and apply current best practices in service delivery.
• Safety & Crisis Response:
  Promote physical and emotional safety within the facility, de‑escalate crises, and engage emergency personnel when necessary.

• Bachelor’s degree in human services, social work, or related field, or related experience.
• At least one full year of experience working with people experiencing homelessness.
• Bilingual in Spanish.
• Colorado driver’s license, state‑mandated automobile insurance, and reliable vehicle to transport guests.
• Complete program credentialing process, including criminal and civil background checks within 30 days of hire and required funder training.

• Familiarity with current housing market information and available resources.
• Experience working with individuals experiencing homelessness and severe mental health concerns.
• Crisis intervention skills.

• Expert written, oral, and interpersonal communication skills.
• High competency with Microsoft Office suite and cloud‑based applications.
• Strong time management, prioritization, and organizational skills.
• Ability to work independently and collaboratively in a team‑oriented environment.

• Drive between programs and community meetings.
• Cover shifts at residential programs.
• Quickly go up and down stairs regularly throughout shift.
• Lift up to 50 lbs a few times per day.
• Exposure to severe weather conditions and other health related conditions consistent with shelters.
• Auditorily and visually supervise the milieu.
• No higher noise level than low to moderate.

• Vacation Time, Separate Sick Time, Paid Holidays, Floating Holidays, Personal Days, Volunteer/Wellness Day, Tuition Assistance, Pension Plan, 403b Retirement Plan with Agency Match.
• Health, Dental, Vision, Pet Insurance, Life Insurance, Accident Insurance, Employee Assistance/Work‑Life Balance Program, Employee Discount Program, Life Lock with Norton, Public Service Loan Forgiveness.

Volunteers of America is an EEO Employer. Veterans strongly encouraged to apply. Position will remain open until filled. Visa sponsorship is not offered for this role.

The employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contact HR to begin the Interactive Process.