Telecommunications Supervisor

Position Summary

Supervise the Alarm Monitors of the Federal Protection Services and manage contract guard radio traffic. Receive emergency and non‑emergency phone calls and monitor security alarm systems in Federal Buildings across all U.S. states and territories. Coordinate the appropriate response, including sending and receiving audible and distinguishing voice communications via radio and telephone systems, and perform other duties assigned by the contract manager.

HOURLY RATE: $37.58/HR + H&W $4.93/HR

• Monitor alarm traffic and coordinate the appropriate responses to emergency and non‑emergency situations.
• Communicate audio messages via radio and telephone.
• Coordinate law enforcement and public safety personnel activities.
• Transfer public safety information and answer questions.
• Keep client records up to date.
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in the database, including required details of each call.
• Maintain additional detailed logs to ensure accurate records of alarm use and officer safety, and facilitate efficient communications among coworkers.
• Operate multi‑channel radio, telephone dispatch equipment, and monitor in‑house CCTV cameras.
• Access Federal, State, and local databases and maintain compliance with regulations and procedures.
• Assist with quality review of events created by fellow dispatchers.
• Perform dispatching duties for other locations in case of a failure.
• Assist in the training of dispatcher trainees.
• Routinely test alarms, communication systems, and other devices.
• Perform other duties as assigned by the contract manager.

• US citizenship required.
• Candidates must undergo a background check.
• Valid driver’s license and reliable transportation required.
• High school diploma or GED.
• Ability to work under stress and respond to emergency communications.
• Excellent communication and phone skills.
• Ability to handle filing and other administrative duties.
• Existing dispatch or multi‑system phone system experience is preferred; on‑the‑job training will be provided.
• Computer skills: efficient knowledge of MS Office on Windows OS, and ability to type approximately 30 WPM without error.
• Successful completion of all required training.
• Ability to obtain a federal suitability and a Secret security clearance.
• One year of proven supervisory experience in a related field.

Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package reflecting its commitment to creating a diverse and supportive workplace.

Mid‑Senior level

Full‑time

Information Technology

Security and Investigations, Defense and Space Manufacturing, and Public Safety