Account Executive

Overview

Protect Revenue. Build Relationships. Drive Retention.

Are you a relationship-driven sales professional who thrives on delivering exceptional client experience? Do you enjoy managing high-value accounts and driving retention and revenue growth? If so, Valet Living wants you on our team!

We're looking for an Inside Account Executive ready to make an impact in the multifamily industry. In this role, you'll own a book of up to 500 multifamily accounts across multiple markets, serving as the go-to partner who ensures renewals, reduces churn, and identifies upsell opportunities.

If you're energized by maintaining long-term relationships, protecting key accounts, and ensuring clients never want to leave, this is your opportunity to shine.

• Drive Retention: Manage a large book of business, develop retention strategies, and ensure a high level of client satisfaction and contract renewals.
• Build Trusted Relationships: Serve as the lead point of contact for client interactions, building strong relationships and deepening engagement across your portfolio.
• Identify Growth Opportunities: Recognize and communicate upsell opportunities and new business potential to sales partners, helping grow revenue within existing accounts.
• Problem-Solve with Confidence: Respond to service issues, resolve escalations, and proactively manage concerns with clients and operational partners to maintain service excellence.
• Stay Organized & Prioritize: Utilize Salesforce to manage workflows, identify at-risk accounts, and prioritize outreach based on service performance and client needs.
• Collaborate Cross-Functionally: Partner with field operations and sales teams to drive solutions, facilitate service recoveries, and ensure client expectations are exceeded.
• Track & Report Progress: Document all client interactions, issue resolutions, and contract updates to maintain clear visibility into account health and performance.

• Account Management
  
  Experience:
  
  Minimum 1-2 years in a B2B sales or account management role, ideally managing a high-volume client portfolio.
• Client-Centric Mindset: A true relationship builder who thrives on providing an exceptional client experience and ensuring satisfaction.
• Strong Communicator: Excellent verbal and written communication skills with the ability to influence and problem-solve effectively.
• High-Energy & Organized: Exceptional time management skills and the ability to prioritize in a fast-paced environment.
• Collaborative Partner: Proven ability to work cross-functionally with sales and operations teams to solve problems and meet client needs.
• Tech-Savvy: Salesforce experience preferred; proficient in Microsoft Office Suite.
• Industry Knowledge: Multifamily or service industry experience is a plus.
• Education: Bachelor's degree in Business, Communications, Marketing, or a related field preferred.

At Valet Living, we don't just provide essential services—we build careers, create opportunities, and cultivate a culture of excellence. As part of our team, you'll experience a workplace where leadership is about service, growth is the norm, and every detail matters.

• Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
• Flexible Time Off: No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.
• Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage
• Professional Development: Tuition reimbursement up to $5,250 per year and access to our online education center
• Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs

The final compensation offered will be determined based on various factors, including the candidate's location, level of experience, and skill set. As such, it may fall outside the range listed above. OTE varies based on performance.

The application window is anticipated to close 60 days from the date the job is posted.

Ready…