Store Support, Customer Service Rep

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$18.50/hr - $20.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Perform a variety of non-sales functions, including ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, and providing administrative services.
• Direct customer or vendor interaction as needed.
• Direct customers to store departments or merchandise, answer questions on product order status, and handle cash management or program compliance.
• Work cooperatively with other Associates, vendors, and carriers; be detail-oriented and manage time effectively; operate with little or some supervision.
• Demonstrate integrity, respond to operational concerns of all associates, and remain focused on store objectives while supporting key operational responsibilities.
• Possible positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
• Applications are accepted on an ongoing basis.

Not Applicable

Full-time

Consumer Services