Workers Compensation Claim Supervisor

Workers Compensation Claim Supervisor

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Lakewood Ranch, FL

Reporting To: Nicole Russell Stephens

Compensation: $85,000 - $95,000 / year

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America
, we’re at the forefront of innovation and excellence, blending cutting‑edge technology with top‑tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

The Workers Compensation Claims Supervisor plays a key role in ensuring the delivery of high‑quality claims management services. This position provides daily leadership, direction, and oversight to adjusters, nurse case managers, and team assistants. The supervisor ensures compliance, accuracy, timeliness, and continual improvement across all claim handling activities, while also supporting team development and strong client relationships.

• Review First Reports of Injury to assess coverage, compensability, red flags, and recovery potential.
• Assign claims to adjusters and nurse case managers with clear instructions.
• Conduct ongoing diary reviews and daily interaction with staff to ensure proper claim handling.
• Maintain a claim closure ratio of 97% or higher.
• Provide coaching, training, and mentorship to staff; assign mentors as needed for skill development.
• Develop performance improvement plans and monitor progress.
• Lead monthly team meetings and participate in supervisor meetings.
• Deliver continuing education sessions, including case law updates.
• Supervise and provide direction to the Team Assistant.
• Ensure proactive communication with clients through monthly calls and quarterly claim review meetings.
• Update and maintain client profiles.
• Complete contact logs for all client interactions.
• Address client concerns promptly and professionally.
• Assist with No Record Mail research.
• Ensure adequate coverage during vacations or extended employee absences.
• Handle employee complaints and coordinate resolution.
  
  Interview candidates for open positions.
• Perform other duties as assigned by leadership, including the Claims Manager, QA Manager, Training Coordinator, Director of TPA Operations, or Executive Vice President.

• Strong understanding of workers’ compensation law, rules, case law, and liability principles.
• Solid knowledge of medical terminology and treatment procedures.
• Excellent verbal and written communication skills.
• Strong organizational and time‑management abilities.
• Ability to work on a computer for up to eight hours per day.
• Prior supervisory or lead claims experience strongly preferred.
• Client site meetings and presentations
• Claims review meetings and visits
• Seminars and CEU‑accredited training
• Coverage of hearings or mediations when needed

Benefits

At Davies North America, we are dedicated to supporting the well‑being and future of our qualifying employees. Our comprehensive benefits package includes:

• Medical, dental, and vision plans to ensure your health and that of your family.
• A 401k plan with employer matching to help you build a secure financial future.
• Our time‑off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non‑exempt employees, reflect our commitment to promoting a healthy work environment.
• Paid holidays.
• Life insurance and both short‑term and long‑term disability plans, providing essential financial protection for you and your loved ones.

Diversity and Inclusion

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.