Claims Manager

BITCO Corporation
, a leading provider of specialized insurance solutions is seeking a Liability Claims Manager for our branch office located in Lakewood CO
. With a strong national presence and 11 branch offices in 10 states, BITCO delivers tailored insurance services to specialized industries including construction, forest products and oil & gas.

This position is eligible for a hybrid work arrangement with required business travel to BITCO office locations and customer offices.

As a Claims Manager, you will be responsible for overseeing the day-to-day operations of a claims team at the assigned branch office. This role involves managing workflow distribution, providing training and guidance to team members, and ensuring that all claims are processed accurately, efficiently, and in a timely manner. You will play a key role in maintaining service quality, supporting team performance, and ensuring compliance with company standards and procedures.

• Review and evaluate contractual documents to identify potential risk transfer opportunities and/or for exposure to same.
• Directs and supervises the work of assigned claims team, including the quality, quantity, and timeliness of work product.
• Maintains current company and department processes and procedures. Assigns work, provides training and feedback to team members, and conducts timely and appropriate evaluations of job performance in the department.
• Supervises and participates in the functions of the assigned claims team to meet the needs of internal and external customers.
• Review, analyze, and interpret policy conditions, exclusions and endorsements to resolve coverage and liability issues for assigned claims.
• Review and evaluate claim reserves to ensure that the respective reserve is timely and properly reflects the potential exposure.
• Investigate claims to evaluate coverage and legal issues, and obtaining statements, records, and other evidentiary materials required.
• Provide proper documentation and reporting of investigation and claims handling activities.
• Negotiates, settles, and resolves claims with claimants and insureds; provides appropriate claims resolution documents.
• Maintain a working knowledge of regulatory and jurisdictional requirements.
• Provides direction to and management of independent adjusters and other third parties retained to assist in a particular claim.
• Coordinates with Claims Management to staff assigned claims team with persons who have the appropriate and commensurate skills, abilities and interests to perform the job responsibilities.
• Coordinates with and assists Claims Management in carrying out personnel and salary administration involving persons under their supervision.
• Participates with the Underwriting Management team on preparing and carrying out the office's business plan each year, including setting of business objectives with revisions and modifications as needed to meet the branch sales and profit goals.
• Provides ongoing training for local Claims team.
• Coordinates with the Underwriting Management team in preparing or giving input for the preparation of required budgets for the branch office.
• As a management representative, consistently acts in the best interest of BITCO and provides leadership and communication to actively promote BITCO's mission, core values, and culture.
• Perform other duties as assigned.

The qualified candidate will have experience with the following:

• 10 or more years of claims experience in the following areas:
  • Commercial General Liability, Commercial Auto, Commercial Property/Inland Marine, Construction Defect and general casualty, Oil & Gas claims which may be pending in multiple jurisdictions.
  • Complex Coverage – proficient in managing and analyzing complex coverage claims and providing clear and accurate direction to claims staff accordingly.
  • Claims Administration – analysis of losses, reports, reserves, compliance, laws, and procedures within the handling territory, providing clear and accurate direction to claims staff to meet best practices and company guidelines across multiple jurisdictions.
  • Claims Settlement – provide clear and accurate direction to claims staff in the analysis and resolution of claims within the assigned claims territory. Ensure timely and accurate preparation of coverage communications, releases, and proof of loss statements.
• 5 or more years' experience managing a Claims Team.
• Strong understanding of contractual indemnity and additional insured issues.
• Chartered Property Casualty Insurance (CPCU), Associates in Claims (AIC), and/or similar professional designation are desired.
• Must be service-oriented, with the ability to provide prompt, efficient, and effective claims and customer service to BITCO customers, including but not limited to its agents and policyholders.
• Strong verbal and written communication skills, both internally within the team and externally.
• Proven ability to stay organized and meet deadlines.
• Efficiently utilize and oversee the…