Desktop Technician

Welcome to Compucom Staffing, the temporary staffing division of Compucom, an industry leader in digital workplace services focused on creating better work experiences. With over two decades of experience in IT Staffing Solutions, Compucom Staffing has a history of delivering outstanding service and commitment to our associates (employees) and customers. Why work for us?
We put people first! With companies experiencing digital transformation across all industries, the need for experienced temporary IT contractors to complement an organization’s IT workforce has never been greater. A dynamic workplace requires a dynamic workforce. If you are a great fit on all levels, from skill set to alignment with our company culture, we look forward to hearing from you.

$22.67-$30.23 per hour Lakewood, CO All On-site

At Compucom Staffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Technician to join their team onsite in Lakewood, CO and provide end‑user support. This tech will provide day‑to‑day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

They will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support provides Break Fix, fault diagnosis and resolution. Providing fault analysis to various core operating systems and platforms, as well as support and apply desktop fault resolution for the approved application suite.

Ideal candidate should have 1 to 2 years of experience in Windows Desktop support.

• Provide first/second level contact and problem resolution for customer issues
• Work with Third Party Vendors to remediate complex AV issues as needed
• Provide timely communication on issue status and resolution
• Maintain ticket updates for all reported incidents
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application
• Should have basic knowledge of Mac operating system, to support Apple PC users
• Install, upgrade, support and troubleshoot for printers, computer hardware
• Perform general preventative maintenance tasks on computers, laptops, printers
• Perform remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork
• Performs other duties as assigned
• Mentor and assist technicians in their work and provide support in resolving tickets

• Bachelor’s Degree or equivalent in Computer Science or related field
• CompTIA A+, Microsoft Certified Professional (MCP)
• Minimum of 1+ years of IT experience
• Knowledge of Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems
• Experience with mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory
• Proven analytical, troubleshooting and problem solving skills
• Proven ability to multi‑task, effectively determine priorities, and meet SLA's
• Excellent communication, relationship‑building, and internal customer service skills
• Adaptable and flexible in a fast‑changing industry and work environment
• Willing to work off‑hours and weekends when required for projects or emergency support

The rate for this position is between $22.67 and $30.23 per hour, unless local minimum wage is higher. Factors which may…