IT Technician

Job : 2600169 |
Location: Lakewood, CO, United States |
Date Posted: Jan 10, 2026 |
Category: Information Technology |
Schedule: Full-time |
Shift: Day Job |
Travel: No |
Minimum

Clearance Required:

DOE Q |
Potential for Remote Work: On-Site

We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting and challenging career with SAIC.

In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations and upgrades to operating systems and layered software packages. You will schedule installations and upgrades and maintain them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels.

Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards.

• Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
• Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
• Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
• May be involved in customer installation and training.
• Provides support to customer/users where the product is highly technical or sophisticated in nature.
• Generally, interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems-level software where the user has a technical background.
• Additionally, may interact with product support personnel and potentially the customer when the customer’s problem cannot be resolved directly by first-level resources.

• Bachelor's degree or 4+ years related experience in lieu of a degree.
• 5+ years in IT support is required.
• U.S. citizenship required.
• A+ certification or higher required.
• DOE Q clearance required or ability to obtain.
• Security+, Network+, HDI, or ITIL certifications desired.

Salary: $80,000‑$85,000 per year.

SAIC is an Equal Opportunity Employer.

Please apply through the internal career site here >