O2C - Subject Matter Expert; SME

O2C - Subject Matter Expert (SME)

Date:
Jan 14, 2026

Location:

Lakewood, CO, US

Requisition

We are seeking a highly skilled and experienced leader to serve as the Subject Matter Expert (SME) for the Order-to-Cash (OTC) process during the global SAP S/4

HANA transformation. This position is crucial to the success of the implementation and will have a significant impact on shaping the future‑state OTC processes. The ideal candidate will have deep functional knowledge in OTC, a passion for driving business transformation, and a commitment to operational excellence.

• Serve as the business‑side SME and strategic leader for the Customer Service and OTC process areas in the global SAP S/4
  
  HANA implementation.
• Lead the design of future‑state OTC processes, ensuring they are standardized, efficient, and aligned with business goals and regulatory requirements.
• Represent the Customer Service function in global and local workshops, facilitating discussions to ensure business requirements are accurately captured and addressed in system design.
• Collaborate closely with global business teams, system integrators, and IT to define, document, and validate standardized OTC processes.
• Conduct fit‑gap analysis, process documentation, and blueprinting to ensure seamless integration of future‑state processes into the SAP system.
• Lead and coordinate user acceptance testing (UAT), data validation, cutover planning, and hypercare activities, ensuring business readiness and smooth system adoption.
• Drive change management efforts by contributing to the development of training materials, communication strategies, and user readiness programs to support successful adoption.
• Act as the primary liaison between Customer Service and the SAP program team, facilitating issue resolution, risk management, and ensuring effective communication throughout the implementation.
• Champion the post‑go‑live stabilization phase, ensuring consistent execution of new processes and tools, and continuously driving process improvements.
• Collaborate with cross‑functional teams, including Sales, Logistics, Finance, and Quality, to align on master data governance, audit readiness, and operational efficiency.
• Ensure future‑state designs are scalable, auditable, and aligned with long‑term business strategies and growth objectives.
• Provide expert guidance on global best practices for OTC, ensuring compliance with internal policies and external regulations.

• Minimum of 8 years of experience in Customer Service, OTC, or Logistics, with a proven track record of success in cross‑functional roles.
• Extensive hands‑on experience with SAP, particularly in the OTC module, and familiarity with the capabilities and limitations of SAP S/4
  
  HANA.
• In‑depth knowledge of end‑to‑end OTC processes, including order management, billing, claims, and credit controls.
• Strong business transformation background, including previous experience in systems implementations or process optimization projects.
• Proven ability to lead complex projects, manage competing priorities, and work collaboratively across multiple teams and geographies.
• Excellent analytical, problem‑solving, and communication skills, with the ability to articulate complex concepts to both technical and non‑technical stakeholders.
• A strong commitment to continuous improvement, operational excellence, and driving value through technology.
• Ability to thrive in a fast‑paced, dynamic, and project‑driven environment.
• Willingness to commit fully to the project lifecycle (up to 2 years) to ensure successful implementation and post‑go‑live support.

$ to $ – Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data

Target Bonus on Base: 20.0%

Nearest Major Market:
Denver

We are proud to be an Equal Opportunity and affirmative action employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.