Staffing Specialist

Staffing Specialist

Eberl Claims team based in Lakewood, CO is seeking a self-motivated Staffing Specialist with best-in-class customer service skills, and the willingness to go above and beyond in our fast‑paced environment of handling claims. Staffing and recruiting experience is a plus but not required.

• Generous PTO (paid time off) program
• 9 Paid Holidays + early office closing before major holidays
• Medical, Dental, and Vision plans
• 401(k) with excellent company match
• Tuition reimbursement
• Hybrid work: combination of on‑site and remote work

SUMMARY OF

JOB PURPOSE:

The Staffing Specialist position exists to timely coordinate and deploy quality claims professionals across all operations. Tasked with identifying top talent to meet various staffing needs, the Staffing Specialist conducts candidate searches, reviews resumes, and coordinates vetting processes. Additionally, the Staffing Specialist maintains our internal applicant tracking system, communicates with claims professionals, and assists in the onboarding process for new hires.

By effectively managing the roster of applicants and collaborating with hiring managers, the Staffing Specialist contributes to the organization’s goal of building a skilled and capable workforce.

• Deliver consistent and frequently scheduled contacts/communications to claims professionals regarding updates, potential deployments, and new client requirements.
• Coordinate staffing claims professionals across all clients/operations to optimize utilization and meet or exceed client requirements.
• Vet and help select claims professionals for assignments and confirm for deployment, keeping our deployment strategy at the forefront of our processes.
• Conduct candidate assessments to evaluate candidate experience and qualifications.
• Manage emails and calls promptly and professionally, ensuring clear and timely responses and actions to support internal and external stakeholders.
• Maintain and update candidate profiles in the internal applicant tracking system, including uploading documents, managing records of interactions and assessments, ensuring accurate processing through database filters, and performing profile maintenance to reflect experience and performance.
• Advise new applicants and current claims professionals of training, progression on roster, certification dates and details, task requirements, etc.
• Reach established target goals for identification of available claims professionals (based on performance and other factors) across all operations.
• May participate in job fairs, recruiting events, and other events geared toward claims professionals that may involve travel.
• Foster collaboration across departments to optimize processes and ensure seamless support for efficient and timely deployment efforts. Utilize metrics to align deployment actions with departmental key performance indicators.
• Communicate with site leaders regarding ongoing claims professional needs and performance.
• Take ownership of daily tasks and responsibilities, ensuring all work is completed accurately, efficiently and in alignment with departmental objectives.
• Functions as an effective member of the team, assisting co‑workers as needed and learning from colleagues and supervisors; supports the goals of the region, division, and organization; participates in special assignments and activities as required or approved; demonstrates initiative in the interest of Eberl Claims Services and its customers.
• Uphold the values of Eberl Claims Services, consistently demonstrating professionalism, integrity and the highest standards of ethical behavior and professional conduct; conducts oneself in a manner that reflects favorably on the organization. Maintains the confidentiality of proprietary and sensitive information, exercising sound judgment and discretion in any disclosure of information related to Eberl and its endeavors.
• Adhere to all applicable State Insurance Regulation requirements and other applicable laws, regulations, and standards; assumes personal responsibility for maintaining the requisite state license for the state(s) assigned.

• High school diploma/GED required.…