Guest Services Captain

Overview

Casa Bonita Overview: For 51 years, Casa Bonita has been synonymous with families, fanfare, and fun. Restored to its former glory in 2023, Casa transports guests back to a childlike oasis that is both mysterious and captivating, with an unforgettable dining and entertainment experience that includes live music, shows, games and memories that will last a lifetime. Our team members have a shared passion for being a part of the Casa legacy and are eager to work together to define this exciting new chapter in our history.

Compensation Range: $23.00/Hour (This is a tip pool eligible role)

As part of the Guest Services team, the Guest Services Captain is responsible for warmly welcoming guests, addressing inquiries, ensuring a seamless arrival experience, troubleshooting issues, and supporting as well as coaching staff to uphold exceptional guest satisfaction throughout their visit.

• Follow established steps of service to oversee host operations
• Welcome and engage with all guests to create a memorable experience
• Demonstrate a willingness to learn, adapt to feedback, and comply with all company policies and safety regulations
• Maintain communication with the Guest Services team and Front of House Manager
• Ensure host stand is stocked with menus and any necessary materials
• Assist with Premium and special guest accommodations
• Actively assist hourly team members throughout the shift and coach them to ensure the highest level of guest experience and adherence to service standards
• May assist the department manager with select tasks related to onboarding and training hourly team members
• Perform the duties of a Table Assistant and Guest Services Attendant as needed to facilitate the guest experience
• Perform other duties or tasks as assigned by any manager or VP of Operations based on business needs

• 18+ years of age
• Minimum 1+ year of supervisory experience or a similar role
• Strong interpersonal and communication skills
• Passionate about serving others
• Strong conflict resolution skills to provide exceptional service and maintain a positive guest experience
• Able to communicate effectively in English
• Must have reliable form of transportation and be able to work flexible shifts, inclusive of weekends, days, late nights, and holidays

• Bilingual in Spanish

• Able to distinguish colors and see both up close and at a distance
• Able to lift and carry up to 50 pounds
• Able to use manual dexterity, gross motor skills, and fine motor skills
• Must be able to walk at least 10,000 steps per shift, including stairs, inclines, and declines
• Able to pivot, transition between seated and standing positions, kneel, stoop, and lift throughout shifts
• Able to work in confined spaces
• Comfortable working in loud, distracting environments
• Able to multitask and work efficiently with speed, accuracy, and composure in a fast-paced, high-volume restaurant and entertainment venue under pressure

Casa Bonita also offers a benefits package that includes medical, dental, and vision insurance for full-time employees.

Final date to receive applications: 02/15/26

To apply for this role, please click on the “apply for this position” button below.