Veterans Service Officer

The Department of Military and Veterans Affairs (DMVA) has three major operational divisions:
Colorado National Guard (Army and Air), Civil Air Patrol, and Veterans Affairs. These divisions utilize state and federal resources to provide our communities and the state and nation with a ready military force for national defense, state emergency response, and assistance to Colorado Veterans.

DMVA offers a comprehensive benefit program to its classified workforce that includes paid holidays, annual leave, sick leave, medical, dental, life, disability, flexible spending accounts, and public retirement options. DMVA also strives to assist employees in achieving a healthy work/life balance by offering some flex scheduling, on‑site fitness facilities, free parking, and a variety of training opportunities.

This job announcement is intended to fill a Veterans Service Officer position. The position works for the Division of Veterans Affairs and will be assigned to a region in the state of Colorado that includes the following counties:
Moffat, Rio Blanco, Garfield, Eagle, Routt, Jackson, Grand, Summit, Park, Clear Creek, Gilpin, Boulder, Larimer, Jefferson, Broomfield, Weld, Adams, Denver, Arapahoe, Douglas, Elbert, Teller, El Paso. The position will be located at an office within one of the regions and will be determined at the time of hire.

While it is not required for Regional VSOs to reside within the region, it is required to maintain an office within the assigned region. This includes being in the office up to five (5) days a week, Monday through Friday, and the ability to travel throughout the assigned region is expected.

The division is a small team of professionals where teamwork and the ability to work independently are crucial. These positions facilitate outreach programs to veterans and their families as well as providing training and development to the County Veterans Service Officers in the assigned region. They advise Colorado veterans and their dependents on state and federal entitlements, including pensions, compensation, military law, employment and reemployment, insurance, health care, education, provisions of laws relating to veterans’ rights and privileges, and medical and vocational rehabilitation services and facilities.

• Preparing claims on behalf of veterans.
• Assisting and advising County Veterans Service Officers in the preparation and submittal of federal claims.
• Interviewing and consulting with prospective clients, either face‑to‑face or virtual, some with severe mental or physical disabilities, on the subject of veteran benefits.
• Completing appropriate claim forms in accordance with 38 Code of Federal Regulations and Title 28 Part 7 of the Colorado Revised Statutes.
• Evaluating evidence and requesting evidence in support of contentions advanced by the claimant.
• Using judgment and resources to interpret regulations and precedents so they can be applied to a particular situation that is favorable to the client.
• Acknowledging and responding to electronic Power Of Attorney requests from federal Veterans Affairs.
• Completing the Veterans Administration decision review development paperwork for supplemental claims and higher level reviews.
• Providing onsite and virtual training to newly hired County Veterans Service Officers within the region and continuing support until the newly hired individual is established and able to perform duties on their own.
• Assisting with accreditation and access to Veterans Affairs systems.
• Assisting County Veterans Service Officers in all aspects of veterans assistance and outreach as needed or requested.
• Coordinating and conducting training to promote teamwork and high‑quality customer service.
• Assisting with Service Officer training as requested.

These positions will also perform and/or assist in the preparation and processing of claims, maintaining liaison with public and private agencies which provide benefits for veterans, making personal appearances before local veterans and civic organizations, and performing other duties as assigned.

• Must be a Colorado resident at the time of application (future plans to move to Colorado…