Veterans Service Officer

Overview

Department Information
The Department of Military and Veterans Affairs (DMVA) has three major operational divisions:
Colorado National Guard (Army and Air), Civil Air Patrol, and Veterans Affairs. These divisions utilize state and federal resources to provide our communities, State and nation with a ready military force for national defense and State emergency response as well as providing assistance to our Colorado Veterans.

DMVA offers a comprehensive benefit program to its classified work force that includes paid holidays, annual leave, sick leave, medical, dental, life, disability, flexible spending accounts, and public retirement options. DMVA also strives to assist employees in achieving a healthy work/life balance by offering some flex scheduling, on-site fitness facilities, free parking, and a variety of training opportunities.

Description Of Job
This job announcement is intended to fill a Veterans Service Officer position. This position works for the Division of Veterans Affairs and will be assigned to a region in the state of Colorado that includes the following counties:
Moffat, Rio Blanco, Garfield, Eagle, Routt, Jackson, Grand, Summit, Park, Clear Creek, Gilpin, Boulder, Larimer, Jefferson, Broomfield, Weld, Adams, Denver, Arapahoe, Douglas, Elbert, Teller, El Paso. This position will be located at an office within one of the regions and will be determined at the time of hire.

• Regional Veterans Service Officer duties include outreach programs to veterans and their families as well as providing training and development to the County Veterans Service Officers within the assigned region.
• Advise Colorado veterans and their dependents on state and federal entitlements that include pensions, compensation, military law, employment and reemployment, insurance, health care, education, provisions of laws relating to veterans' rights and privileges, and medical and vocational rehabilitation services and facilities.
• Prepare claims on behalf of veterans.
• Assist and advise County Veteran Service Officers in the preparation and submittal of federal claims.
• Interview and consult with prospective clients, either face-to-face or virtual, on the subject of veteran benefits.
• Complete appropriate claim forms in accordance with 38 Code of Federal Regulations and Title 28 Part 7 of the Colorado Revised Statutes.
• Evaluate evidence and request evidence in support of contentions advanced by the claimant.
• Use judgment and resources to interpret regulations and precedents so they can be applied to a particular situation that is favorable to the client.
• Acknowledge and respond to electronic Power Of Attorney requests from federal Veterans Affairs.
• Complete the Veterans Administration decision review development paperwork for supplemental claims and higher level reviews.
• Provide onsite and virtual training to newly hired County Veterans Service Officers within the region and continuing support until the newly hired individual is established and able to perform duties on their own.
• Assist with accreditation and access to Veterans Affairs systems.
• Assist County Veterans Service Officers in all aspects of Veterans assistance and outreach as needed or requested.
• Coordinate and conduct training to promote teamwork and high-quality customer service.
• Assist with Service Officer training as requested.

These positions will also perform and/or assist in the preparation and processing of claims, maintaining liaison with public and private agencies which provide benefits for veterans, making personal appearances before local veterans and civic organizations, and performing other duties as assigned.

• Must be a Colorado resident at the time of application (future plans to move to Colorado cannot be accepted).
• Six years of professional experience working directly with military and/or veterans in a social or human service capacity. Examples would include working with veterans in a professional capacity with Social Security (SSI);
  Veterans Home Loans;
  County Assessor (tax exemptions); SDI (Job Disability);
  Employment Development (jobs for veterans); SBA (business loans); or Educational Loans…