Continuing Student Financial Aid Advisor

Overview

Location:

Lakewood, CO

Salary: $21.60 - $22.60 / hour

Final date to receive applications:
Applications accepted on an ongoing basis

RMCAD is searching for a Continuing Student Financial Aid Advisor to join our team! When this job is performed well, the following results will be created:

• Continuing students are packaged prior to the start of the term.
• Submit enrollment certifications to the DVA.

Customer Service:

• Answer Incoming Calls:
  Respond to incoming calls from students, parents, and other stakeholders regarding financial aid.
• Provide accurate and updated information on financial aid processes, awards, and melines.

• Handle Financial Aid Inquiries:
  Assist with questions related to financial aid awards, including federal and state aid, scholarships, and institutional grants.

• Provide Information on Stipend Checks:
  Address concerns regarding stipend disbursements, including eligibility, and procedures for receiving funds.

• Scholarship Information:
  Provide guidance on available scholarship opportunities and application processes;
  Assist with scholarship documentation and eligibility questions.

• Conflict Resolution:
  Handle disputes or escalated issues regarding financial aid with professionalism and empathy. Utilize conflict resolution techniques to defuse challenging situations and find solutions that satisfy both the student’s needs and institutional policies. Work collaboratively with other departments to resolve complex issues.

Packaging:

• Student Financial Aid Programs:
  Provide assistance and information to students regarding financial aid programs and services, ensuring clarity on available options and deadlines.

• Process Student Aid Applications:
  Review and process financial aid applications in a timely and efficient manner.

• Assist with Federal Aid Packaging:
  Support the packaging of federal student aid and the collection of continuing student financial aid documents. Ensure accuracy and compliance in the packaging process and adhere to all institutional and regulatory requirements.

• Compliance Audits:
  Assist in the preparation and support of compliance audits. Ensure data collected is accurate and in line with financial aid and national regulations.

• Bachelor’s degree or equivalent experience
• 3 Years’ Experience in Title IV aid administration
• Effective verbal and written communication skills to support interaction with coworkers and students from diverse socio-economic backgrounds
• Ability to help students understand financial aid program requirements
• Ability to exercise sound judgment in reviewing and screening applications for financial aid when determining eligibility and evaluating special circumstances
• Computer proficiency including Google Workspace, Microsoft Word and Excel, Powerpoint, Internet, email, Campus Vue, Antholog
• Ability to work collaboratively with others in a fast-paced environment
• Ability to perform business math computations and maintain accurate financial records
• Ability to research, analyze and evaluate service delivery methods and techniques
• Ability to understand and follow instructions
• Ability to plan and organize work and meet schedules and timelines while working independently under pressure
• Knowledge of financial aid regulatory requirements including Title IV
• Ability to work independently and multi-task
• Must be self-motivated and require minimal supervision
• Proven track record of phenomenal customer service

The work environment is a typical office environment which may include moderate noise, confined work spaces, the need to lift and/or move up to 25 pounds, and extensive time sitting and working with computers. Some evening and weekend hours may be required along with attendance at conferences and seminars.

• Time Off Package including paid vacation, sick and holidays
• Flexible Spending Account (FSA)
• Medical, Dental, & Vision Insurance
• Basic Life & AD&D
• Short & Long Term Disability
• 401k employer match
• Tuition Assistance
• Other Voluntary Benefits Offered