PROFILE = Account Coordinator - Customer Service Representative Job Lakewood area,Colorado USA,Customer Service/HelpDesk

Position: JOB PROFILE = Account Coordinator - Customer Service Representative
Job Profile:
Account Coordinator - Customer Service Representative

Join us at Alpha Graphics for the role of Account Coordinator - Customer Service Representative.

Job Overview

Are you thriving in a fast-paced environment where each day presents new challenges? Alpha Graphics, a locally owned marketing and visual communications company specializing in client solutions, is seeking an enthusiastic team player to join our client-first staff.

Responsibilities

Act as a primary contact for clients

Assist with developing and maintaining client relationships

Consult with clients during the purchasing process

Be knowledgeable about all products and services offered

Understand pricing and create/follow up on estimates

Communicate regularly with the production team and customers

Review client files for quality and accuracy

Acquire strong knowledge of products and services

Respond promptly to customer inquiries

Acquire new clients through cold calling and initial sales contacts

Set appointments and arrange meetings for the Account Executive

Assist in business development strategies for targeting markets

Understand and consult on internet and print marketing solutions

Listen to clients, interpret needs, and advise on solutions

Develop and interpret marketing metrics

Communicate courteously via email, phone, and in person

Assist clients with problem resolution

Operate equipment used in the center

Qualifications

Excellent written and verbal communication skills

Problem-solving and solutions-oriented mindset

Strong organizational and time management skills

Basic computer software understanding

Ability to learn new software quickly

Professional customer service demeanor

Responsive to customer needs

Ability to build and maintain customer relationships

Coordinate multiple schedules

Understanding of sales and marketing processes (preferred)

High School diploma or GED

Additional Details

Seniority level:
Entry level
Employment type:

Full-time
Job function:
Other
Industry: Staffing and Recruiting

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